Job Title

Join to apply for the Service Proposal Administrator role at Endress+Hauser Group . At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large. Endress+Hauser Canada was founded on May 1, 1990. The company's main office is in Burlington, Ontario, with additional offices in Montreal, Quebec, Calgary, Edmonton, Alberta. Our Channel Partners and Authorized Service Partners provide coverage and support across Canada. What is the role about? Are you a customer-focused professional with a passion for translating business needs into actionable solutions? Youll work closely with Sales teams to understand customer goals and develop proposals that address their needs. Do you thrive in a fast-paced environment where coordination, communication, and attention to detail are key? If so, this is the ideal opportunity for you! Which tasks will you perform? Work closely with Sales teams to understand customer goals, objectives, and business needs and develop proposals to address those needs. Manage service proposal pipeline for all assigned accounts. Manage Customer and Service Opportunities using the C360 Customer Relationship System (Salesforce). Responsible for compliance with the Companys opportunity acquisition process including preparation of quality gates and ensuring technical and commercial approvals are obtained. Manage and coordinate proposal development activities for all new Value-Added Service Opportunities. Communicate verbally or in writing with customers to understand the complete scope of supply (beyond just what has been asked). Define the scope of supply and incorporate it in the proposal. Field all customer inquiries received. Process customer orders, ensuring successful hand-over to the Service Execution & Coordination team so all customer needs and expectations are well understood to be properly executed. Work closely with other processes such as Application Support, Projects, Service, Logistics or Marketing to fully satisfy the customers needs. What do we expect from you? Post-secondary education is preferred in either Business or Technical fields such as instrumentation, automation, electronics, or engineering. Minimum 5 years of Business-to-Business experience in Sales and/or Customer Service. Intermediate computer processing skills, including SharePoint, Microsoft Excel, PowerPoint, and Word. Excellent verbal and written communication skills. Strong organizational skills. Aspirations to sales in order to expand customer inquiries. Bilingualism (English/French) is an asset. What can you expect from us? We are a family-owned, highly committed company with a sustainable vision. We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer, and e-learning. We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support employees in maintaining a healthy balance. We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices. We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support overall wellness. We encourage Continuous Learning through language courses offered to employees, promoting personal and professional development within the organization. How do you apply? To apply we kindly ask you to upload your documents on our career page. Applications sent to us by EMail can unfortunately not be considered due to Data Privacy Considerations. Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding. Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status, or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know. Seniority level MidSenior level Employment type Fulltime Job function Other Industries Automation Machinery Manufacturing #J-18808-Ljbffr