Job Title

Overview Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible. Responsibilities Help our customers complete their tax returns using Intuit TurboTax products by providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, preparing full-service returns, and managing product/software inquiries. Use government websites, professional resources, and team expertise to research and deliver the right answer to the customer in terms they will understand. Interact with customers through our state-of-the-art video communication software and document interactions to maintain accurate records. Work flexible schedule with minimum 20 hours per week. Provide real-time guidance to English- and French-speaking clients across Canada. Qualifications Minimum 2 years of paid professional tax preparation experience. Experience using professional tax software to prepare and file personal tax returns with complex elements such as employment, selfemployment, rental income, investments, T1135, foreign income, and various credits and deductions. Willingness and availability to work a flexible schedule with a minimum of 20 hours per week. Proficiency in both English and French. Additional Qualifications Experience preparing Business Tax (T2) returns. Experience preparing Quebec Tax (TP1) returns. Skills & Abilities Tax Expertise Demonstrates a fundamental understanding of tax laws and concepts. Effective Communication Uses written and verbal communication skills to provide quality service when speaking with customers. Complex Problem Solving Demonstrates commitment to understanding customer problems, leveraging tools and resources to take extreme ownership and solve or escalated as appropriate. Research / Resourcefulness Demonstrates curiosity and interest in continuous learning. Technical Acumen Shows interest in learning about the tools needed for the role and demonstrates basic ability to troubleshoot issues. Compensation Intuit offers a competitive compensation package with a strong payforperformance rewards approach. The expected base pay range for this position varies by region: PEI $24.50/hour $33.50/hour; BC $24.50/hour $33.50/hour; Nova Scotia $24.50/hour $33.50/hour. This position is eligible for a cash bonus, equity rewards, and benefits in accordance with our applicable plans and programs. #J-18808-Ljbffr