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Join to apply for the Cloud Solution Architect (CSA) - Infrastructure role at Microsoft With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsofts products and services, ignited by our people and culture. We drive crosscompany alignment and execution, ensuring that we consistently exceed customers expectations in every interaction, whether inproduct, digital, or humancentered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsofts portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Responsibilities Build trusted relationships with key customer IT decision makers to drive longterm cloud adoption and serve as the Voice of the Customersharing insights and removing blockers through collaboration with Microsoft engineering teams. Lead architectural design sessions and deliver secure, scalable, and resilient infrastructure solutions aligned to customer business goals using frameworks like CAF and WAF. Own the endtoend technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM. Drive migration and modernization initiatives, including committed proof of concept and production milestones, across infrastructure, data, SAP, and AI workloads. Ensure customer environments are optimized for health, resiliency, security, and performanceenabling productionscale AI use cases. Deliver repeatable IP and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes. Identify and resolve technical blockers to accelerate golive and ensure delivery excellence across key Factory engagements. Generate incremental pipeline from each engagement by driving next best actions and aligning with Unified Enterprise Support (ES) priorities. Maintain technical intensity through continuous skilling and certifications in priority workloads such as Azure SQL, PostgreSQL, AKS, App Service, AVS, SAP (Native + RISE), Windows, Linux and Defender for Cloud. Engage in technical communities, share best practices, and contribute to knowledge reuse to accelerate customer transformation and success. Qualifications Required Qualifications Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 4+ years experience working in a customerfacing role (e.g., internal and/or external). Preferred Qualifications Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 4+ years experience working in a customerfacing role (e.g., internal and/or external). 4+ years experience working on technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Cloud Solution Architecture IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year. Find Additional Pay Information Here: Microsoft will accept applications for the role until October 23rd, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. #J-18808-Ljbffr