Job Title

Claims Advisor I Join to apply for the Claims Advisor I role at TD Work Location: Calgary, Alberta, Canada Hours: 35 Line Of Business: TD Insurance Pay: $49,050 - $73,600 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description TD Insurance is part of TD Bank Group (TD) and were driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the accidents of life with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online. In Canada we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, were committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and were dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help our colleagues unlock their full potential. TD Insurance Auto Centre Teams provide a 'one stop shop' for customers by making it easy to address all their auto claim needsthey can drop off their vehicle, pick up a rental and speak to a claims professional all in one convenient location. We strive to build deep and long-lasting relationships with our customers by creating value, understanding their needs and delivering personalized, trusted advice. What Youll Do Youll represent TD Insurance as an Auto Claims Advisor and assist in facilitating and coordinating a claim from start to finish. Youre there for our customers immediately following an automobile accident to ensure they feel supported and their needs are met. As an Auto Claims Advisor, youll provide advice and support to customers and ensure they feel taken care of in their time of need. Make an Impact Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle Contribute to team productivity objectives by maintaining a positive file count and open/close ratio Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g., TD Auto Centre partners, our direct repair partner network and non-preferred shops) Experience Growth Research coverage scenarios and apply this knowledge to customer claim files Learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Groups deliverables Cultivate our Culture of Care Be available to greet and welcome customers as they arrive at TD Auto Centres Every case as unique; apply non-biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement Communicate clear claims processing requirements to customers while maintaining detailed claims notes and delivering timely progress updates and timely responses to client inquiries Participate as a member of the team and contribute to a positive work environment Job Requirements What You Need to Succeed One or more years of claims adjusting experience is preferred, but were excited to welcome applicants without specific claims experience and are curious about the industry; postsecondary education considered an asset Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients Superior time management skills and thrives in a fast-paced environment with competing priorities Proven ability to negotiate positive outcomes when reasonably possible Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports Demonstrated support for company process improvements Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred Provincial claims licensing may be required Who We Are As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us. As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. Youll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role. Interview Process Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Language Requirement (Quebec Only) Sans Objet Seniority level Entry level Employment type Full-time Job function Finance and Sales Industries Banking #J-18808-Ljbffr