Job Title

Lead CENTRE OPERATIONS. Elevate EXPERIENCE. Make your mark ACROSS ALBERTA. The Opportunity Are you a leader who thrives on bringing consistency and excellence to a dynamic retail environment Someone who can see both the big picture and the smallest operational detail ensuring every process runs like clockwork A Place to Belong AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one million members everything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless! Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team youll enjoy : Competitive salary and flexible benefits with five packages to choose from and up to $3000 in health and wellness spending accounts. Employer-paid retirement savings program including 5% AMA contribution and 5% matching. Employee-exclusive discounts on travel insurance memberships driver education registry services and more. Free travel medical insurance for you and your immediate family. Ongoing professional development with unlimited learning opportunities and dedicated time for personal growth. Paid vacation and personal days including three weeks of vacation to start a Me Day a Volunteer Day and the option to purchase additional vacation time. Who You Are Youre a strong retail operations leader who thrives in multi-site retail environments. Youre passionate about delivering modern elevated consistent and brand-aligned member experiences. You understand that great operations are built on solid controls continuous improvement and a willingness to consider new approaches in delivering an exceptional member experience. You know how to connect strategy to action and people to purpose. Youre a collaborator who influences through building relationships not just authority. You lead with integrity respect and a genuine desire to make a positive difference. Reporting to the Vice President Operations you will : Champion our in-centre member experience through retail cohesion and standards by defining and maintaining operating policies and Standard Operating Procedures (SOPs) across Member Services and the Insurance Agency. Ensure compliance and control in cash handling inventory management sales transactions and regulated processes partnering with Finance Risk Compliance and Internal Audit. Lead the Centre Visit Guide (CVG) program to evaluate brand presentation operational excellence and internal control adherence identifying opportunities coaching leaders and driving measurable improvement. Oversee centre appearance and presentation standards ensuring every AMA location reflects our brand values of professionalism cleanliness and service readiness. Coordinate with Properties to resolve facility maintenance and security issues ensuring a safe compliant and inviting environment for members and staff. Steward our retail product portfolio including vendor management inventory levels and inventory controls and loss prevention practices to ensure healthy margins and reduced risk. Youll also ensure were being thoughtful and proactive in the high-quality retail products we offer to our members ensuring value and relevance. Champion omnichannel innovation by introducing digital queueing self-service kiosks and online-to-centre service models that create a seamless member experience. Model AMAs culture and leadership values while fostering a safe positive and consistent work environment in every centre across Alberta. What You Bring to the Table 10 years of multi-site retail operations leadership ideally in complex or regulated industries (Travel Registries or Insurance experience is an asset). Proven success managing operating policies SOP governance and audit compliance. Experience introducing or scaling omnichannel or self-service solutions in physical retail environments is an asset. Strong knowledge of internal controls audit remediation and fraud risk management. Skilled in retail product and vendor management including margin optimization and inventory governance. Exceptional relationship-building and stakeholder management skills across Finance Risk Compliance Internal Audit Properties and Digital teams. A proven reputation for integrity accountability and operational excellence. Belonging Matters Here AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact Well work with you feel supported throughout your journey with us. WORK MODEL : In-Office We thank all applicants for their interest; however only those selected for an interview will be contacted. Required Experience : Director Key Skills Employee Relations,Employee Evaluation,Management Experience,Profit & Loss,Conflict Management,Operations Management,Project Management,Budgeting,Leadership Experience,Supervising Experience,Leadership management,Financial Planning Employment Type : Full-Time Experience : years Vacancy : 1 #J-18808-Ljbffr