Job Title

Join to apply for the Tenant Services Coordinator role at BGIS 1 day ago Be among the first 25 applicants Join to apply for the Tenant Services Coordinator role at BGIS Get AI-powered advice on this job and more exclusive features. Job Description Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at Summary The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. They coordinate the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects. Key Duties & Responsibilities Projects: Receives, processes and validates service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required (Keep a Project Tracker spreadsheet). Works with the Facility Managers to deliver small-scale tenant service projects; determining skills required, assisting with contractor selection and monitoring performance. Coordinates, plans and oversees BGIS and subcontracted forces to deliver required tenant service projects within the scope of the position. Works with multiple concerned parties to ensure timely and successful project completion, ensuring adherence to scope, budget requirements and maintaining client satisfaction. Participates in the development of in-house project engineering cost estimates; design concept alternatives; standards and procedures; and Consultant Terms of Reference. Manages and oversees the performance of design consultants and contractors throughout the duration of a project, identifying and resolving issues while monitoring and ensuring the quality of service. Reviews the work done by contractors, reports any discrepancies to Facility Manager and requests Purchase Orders. Health and Safety: Ensures that projects are delivered in compliance with all regulatory, environmental and health and safety requirements. Follows Company procedures to ensure safe environment, personal safety and safety of others. Sends, receives, reviews, and tracks H&S documentation. Manages time & space of building activities to ensure no conflicting safety hazards. Verifies client security requirements and ensures service providers are compliant prior to entering client space. Communication: Develops client project communications, including deadline notification, process updates, and scope requirements. Documentation : Creates and submits all project documentation, funding justification and approval templates; including but not limited to scope and specifications, tendering, financial administration, and monitoring contractor performance. Meets all documentation requirements and submissions. Financial & Invoicing: Reviews contract work invoices and address discrepancies. Creates various funding documents for tenants to review and commit funding as needed for services requested. Reviews all quotes and all funding docs for accuracy and completeness. Analytics & Data Management: Tracks all projects and timeline, providing regular status updates. Tracks and reports on project totals monthly. Relationship Management: Develops and maintains effective relationships with vendors, clients and concerned parties. Manages concerned parties requirements, scope changes, and project expectations. Knowledge & Skills High school completion plus a specialized technical or business course. 1-3 years of job-related experience specific to the assignment facility management, churn, facility infrastructures, client industry sector, government sector, etc. Good client management/customer service skills. Effective Interpersonal skills, with an emphasis on communication (verbal/written). Knowledge of project delivery and tendering processes. General knowledge of commercial building systems and/or construction. Strong organisational, coordination and documentation skills with the ability to multi-task. Ability to work independently. Proficiency with CAD will be considered an asset. Proficient with MS Office and email software. Licenses and/or Professional Accreditation Valid drivers license (as required). ROLE DIMENSIONS Project Management: Leads small, low complexity projects: 1 discipline, same workgroup, same location. Communications: Communication involves some clarifications or addressing the service requests, providing instructions, training, explaining the approach. Expertise: Working knowledge in a specialized area Problem Solving and Innovation: Work requires understanding the nature of the challenge, analysing the data and addressing it by choosing the most appropriate course of action. Sometimes the course of action needs to be determined very quickly, and solutions might require knowledge of 1-3 software applications. BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicants accessibility needs due to disability. BGIS est un employeur qui respecte l'galit des chances et nous vous invitons postuler pour un poste chez nous ! Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement appropri d'une manire qui tiendra compte des besoins d'accessibilit du candidat en fonction de son handicap. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Management Industries Facilities Services Referrals increase your chances of interviewing at BGIS by 2x Get notified about new Tenant Services Coordinator jobs in Ottawa, Ontario, Canada . Tenant Support Coordinator Senior Living Team Assistant, Regular Full-Time, Intake: Labelle, Pembroke, Cornwall Councillor's Assistant - Constituency and Operations Assistant Team Assistant, Casual, Intake: Labelle, Pembroke, Cornwall Assistant Business Services Administrator Summer Student - Park Administrative Coordinator Branch Operations Assistant & Branch Technology Specialist Sales & Reception Coordinator (multi-clinic support) Sales & Reception Coordinator (multi-clinic support) Fall 2025 Co-op: Procurement/Administration Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr