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TPD Workforce Solutions provided pay range This range is provided by TPD Workforce Solutions. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range CA$100,000.00/yr - CA$110,000.00/yr Workforce Manager at TPD | Semiconductor and Manufacturing | Helping people succeed. Helping organizations perform. Supervisor, Collections Employment Type: Full-time | Corporate About the Opportunity Our client, a large and well-established Canadian organization, is seeking a Supervisor, Collections to join their corporate finance team in Calgary. This position plays a key role within the Finance Shared Services group, leading a team of collectors to effectively manage receivables, minimize delinquencies, and protect the companys working capital. This is a handson leadership role that blends people management, process improvement, and crossfunctional collaboration. Youll have the opportunity to make a tangible impact on both financial performance and customer experience across the organization. Key Responsibilities Collections Leadership Lead and motivate a team of collectors through daily huddles and weekly reviews, ensuring timely followup on overdue accounts and clear, actionable plans. Oversee overlimit and pastdue accounts, enforcing company policy and recommending next steps. Manage escalations of highrisk accounts, including coordination with external collections agencies or legal partners when necessary. Collaborate closely with Credit, Sales, and Operations teams to resolve disputes and maintain positive client relationships. Ensure accurate, consistent documentation and professional communication on all account activities. Analysis & Reporting Prepare and deliver weekly AR and collections reports, identifying trends and potential risks. Provide monthly AFDA recommendations and detailed commentary. Monitor team KPIs and develop actionable insights to drive performance and efficiency. Team Development Coach, mentor, and support a team of collectors, setting clear expectations and performance goals. Foster a culture of accountability, collaboration, and continuous improvement. Lead team recruitment, onboarding, and training initiatives. Operational Excellence Champion process optimization and system enhancements across the Order to Cash cycle. Ensure compliance with internal controls, SOX, tax, and corporate policies. Identify and implement continuous improvement initiatives to enhance efficiency and elevate customer experience. Qualifications Bachelors degree in Business, Finance, or a related field (preferred). Minimum of 5 years of B2B collections or accounts receivable experience, including 2+ years in a supervisory or leadership role. Strong knowledge of collections practices, policies, and relevant legislation. Proficiency with ERP systems and intermediate to advanced Excel skills (VLOOKUPs, pivot tables, etc.). Experience in a shared services or oil & gas environment is a strong asset. Exceptional analytical, communication, and leadership abilities. Proven ability to thrive in a fastpaced environment and manage multiple priorities with professionalism and accountability. Why Join Competitive compensation and comprehensive benefits. Flexible work options, including summer hours for eligible employees. Opportunities for professional growth within a respected, forwardthinking organization. Work alongside a collaborative, highperforming team in a supportive environment. ABOUT US TPD is a leading workforce solutions provider with a mission to help individuals succeed by providing access to opportunities in jobs, careers, and professional development. A niche provider serving North America, we specialize in placing skilled candidates within the Manufacturing, Semiconductor, and Mining industries. Whether you seek flexible or permanent positions, we assist in starting, changing, or advancing careers in a way that aligns with your goals. We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. Seniority level MidSenior level Employment type Fulltime Job function Accounting / Auditing and Management Oil and Gas, Oil, Gas, and Mining, and Oil and Coal Product Manufacturing #J-18808-Ljbffr