Job Title

Bilingual Customer Service Representative Join to apply for the Bilingual Customer Service Representative role at Home Hardware Stores Limited . Were more than Canadas largest independent hardware and building supplies retailerwere part of communities across the nation. Where Customer Service Meets Excellence As a Bilingual Customer Service Representative, you will be responsible for providing fast and accurate operational information and excellent customer service support to our Dealers and their staff. Led by the Dealer Services Supervisor, this opportunity will suit a strong multi-tasker and communicator, with a focus on providing an exceptional customer service experience and confidence navigating multiple systems and applications in a fast-paced environment. Ready to make an impact in a new role? Heres how: Member of a team working in a Call Centre environment using Call Centre Software. Confidently navigate multiple computer systems and applications to research, input, and resolve inquiries quickly and accurately. Work closely with all departments to provide timely information to Home Dealers on product, stock availability, PO's, Dealer orders, order problems, special services offered. Assist Dealers with the processing of Special Orders, Courier Orders, and Emergency Demand Orders. Assist with planning, scheduling, and keying of Opening Orders, Fill-In Orders and Celebration Event orders. Generate reports based on requests from Retail Field Teams and Dealers (balance of sales and gross margin report, and Multi-Store Comparison Report). Provide operational assistance and information for Dealers on Homes various Payment Card programs. Assist Dealers with their Moneris request when a new store is created or there is a change of ownership. Assists Dealers with financial settlement issues concerning Home Gift Card, Visa, Mastercard, American Express, and Debit Cards. Second level support is also provided for Dealer terminal support. High School graduation, with post-secondary business-oriented courses an advantage. Two to three years experience providing excellent support within a bilingual customer service role. Experience within the Retail industry would be an asset. Knowledge of Home's systems and services would be beneficial but not essential. Commitment to providing excellent service to Homes Dealers. Ability to multi-task with strong problemsolving skills. Strong computer literacy and typing skills, with the ability to learn and switch between multiple systems and applications. Knowledge of Microsoft Windows and Microsoft Office required. Prior experience with Oracle Forms and Microsoft CRM is an asset. Excellent communication skills, with fluency in English and French. Ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model. How well make you feel at Home Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. Youll receive: Competitive earnings opportunity. Annual Incentive/Bonus Program. Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program. Defined Contribution Pension Plan with Company Match, and choice of contribution level. Group RRSP. Discounts from our corporate retail stores. Competitive vacation time. Personal and sick time. Employee Discount Program through Venngo WorkPerks. Bring your unique skills, thrive with interesting and challenging work, and experience what its like at Home. Apply today - this is a great opportunity to join a proudly Canadian company that is 100% ready to help you build your future. Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process. Canadians call us Home Hardware. We call it Home. #J-18808-Ljbffr