Job Title

Join to apply for the Operations Manager - ($80,000) role at Emterra Group 3 days ago Be among the first 25 applicants Who We Are Emterra Group is a dynamic, growth-oriented, and safety-focused group of companies. Our organization has been deemed an essential service by providing collection and processing for recycling, organics, and waste that keep our communities clean and safe. With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing company and play a crucial role in waste diversion and the circular economy. Emterra is proud to be recognized as one of Canadas Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC) and the Canadian Women Business Enterprise National Council (WBE). What will you do? Route Optimization & Planning Supervise the development and execution of optimal delivery routes, minimizing travel time and fuel costs while ensuring timely deliveries. Use routing software to adjust and improve delivery routes based on realtime factors (traffic, weather, road closures, etc.). Analyze historical data to forecast demand and develop proactive route plans. Team Management & Leadership Lead, train, and mentor your team of Route Supervisors, to ensure high performance and adherence to company standards. Set clear performance goals and conduct regular performance evaluations of team members. Address performance issues, resolve conflicts, and ensure team motivation. Fleet Management Coordinate with maintenance and fleet departments to ensure vehicles are properly maintained, safe, and compliant with regulations. Monitor vehicle use, ensuring drivers follow safety protocols and operational guidelines. Customer Service & Communication Ensure timely and accurate communication with customers regarding delivery statuses, issues, or delays. Work with customer service teams to resolve deliveryrelated complaints or service failures. Ensure compliance with customer requirements and service level agreements (SLAs). Operational Efficiency Monitor key performance indicators (KPIs) such as delivery times, fuel consumption, and ontime performance to identify areas for improvement. Implement costreduction initiatives without sacrificing service quality. Review and enforce adherence to industry regulations and company policies. Reporting & Data Analysis Provide regular reports on route efficiency, team performance, and other operational metrics to senior management. Utilize data analytics tools to identify trends and make datadriven decisions for future route planning. Compliance & Safety Ensure all routes and drivers comply with local, state, and federal regulations (e.g., hours of service, safety requirements). Conduct safety audits and training to mitigate accidents and violations. Ensure all vehicles and drivers maintain required certifications and inspections. What will you bring? Preference will be given to those candidates with Waste Management experience. Bachelors degree or equivalent post secondary education (preferably in logistics, business administration, supply chain management, transportation management, or operations management) is required. 35 years of experience, leading a supervisory team. Route optimization and planning. Fleet and driver management. Logistics software proficiency. Performance monitoring and improvement. Strong communication and customer service. Data analysis and reporting. Proficiency with performing pre and post trip inspections, as well as accident investigations. Able to plan, prioritize and execute against tight timelines. Intermediate database, spreadsheet, and word processing skills within a Microsoft environment. DZ/AZ license an asset. Annual Salary $80,000$85,000 Reasons to Apply, Stay and Grow with Emterra Group Opportunity to be part of one of Canadas Greenest Employers! Competitive wages! Comprehensive health benefits (health, dental, and more depending on what you choose)! Employee Assistance Program, paid for by the company! Tuition reimbursement program and professional development support! Be part of an entrepreneurial organization that wants to continue to learn and grow! Ability to have an impact and make a change! EmterraGroup is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a casebycase basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. #J-18808-Ljbffr