Job Title

Company Overview Nippon Express Company, Ltd. (NX) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design Job Summary The primary responsibility of this position is to aid in the offices day to day functions. This person will be responsible for assisting all staff with their daily functions and provide support for newer, less experienced members of the team. This position may also assist the CPC Operations Manager in the performance of some administrative functions for the office. Duties & Responsibilities Assist staff for all key duties and responsibilities on a regular basis. Review invoices, manifests and other supporting documents for conformity to customs and corporate regulations Assist staff with complex inquiries from both Internal and External customers Ensure client instructions are understood and followed Obtain all customs paperwork, commercial invoices, etc. from customers when required Assist the growth (mentoring) within the department/branch Assist CPC Operations Manager with tasks related to customs Support Operations release with PGA inquires when necessary Accurately and timely process CBSA releases for all modes of transport Ensuring accurate and timely accounting of import transactions in compliance with CBSA reporting deadlines Enter data from commercial invoices and other supporting documentation into the ITMR4 operating system Contact clients, carrier and vendors for additional information Pay any COD charges as listed Arrange delivery if required Ensure accurate billing to clients Various other duties as may be required Qualifications/ Competencies Minimum 5 years of experience in customs operations Knowledge and familiarity in the related regulatory laws, including OGD requirements, Customs valuation, basic GST/HST application, temporary import regulations, etc. Knowledge of Customs Tariff, regulations and release procedures Accurate data entry skills Able to remain clam in stressful situations, work under pressure and meet deadlines Team leadership and teambuilding abilities; able to communicate effectively with colleagues, customers and vendors Strong time management; able to prioritize tasks Strong research/analytical skills with high attention to details, ability to exercise good judgment to solve problems Excellent customer service, verbal and written communication skills in English Well-organized and self-motivated Proficiency in Microsoft Office, especially in Excel Education/Certifications College diploma in customs brokerage or a related field, or combination or education and experience Customs Certified Specialist (CCS) designation **What We Offer!** Health Benefits (Medical, Dental & Vision Coverage) Paid Time Off (vacation & sick time) Opportunities for career growth and skill enhancement We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview. Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation.