Job Title

Client Experience Manager Gee Beauty Toronto Location: Toronto StudioType: Full-TimeReports To: Store DirectorGee Beauty is a modern makeup, skincare, and wellness destination offering a curated edit of treatments, products, and experiences designed to help clients look and feel their best.We are known for our elevated service, warm connection, and team-driven culture that celebrates education, authenticity, and growth. Our Toronto studio is the heart of the brand a dynamic, fast-paced environment that blends beauty, retail, and client experience seamlessly.The Client Experience Manager plays a vital leadership role in ensuring that every Gee Beauty guest experiences excellence from the moment they enter the studio to the moment they leave.You will lead the Client Experience Team , oversee daily front-of-house operations , and work closely with the Store Director to drive sales through education, connection, and consistency.This role is ideal for a natural leader who thrives in a people-first, detail-oriented, and service-driven environment.Lead, coach, and inspire the Client Experience Team to deliver exceptional service every day.Support with scheduling, training, and ongoing performance feedback.Ensure the highest level of hospitality and professionalism across all client interactions in person, over the phone, and online.Model and reinforce sales through education , ensuring clients feel informed, inspired, and supported.Operational ManagementOversee day-to-day front-of-house operations, including the POS system, appointment management, and product + service waitlists.Partner with the Store Director to manage staffing coverage, scheduling needs, and studio flow.Ensure the front desk, waiting area, and treatment transitions meet Gee Beautys aesthetic and service standards.Support inventory management for front desk supplies, product testers, and merchandising needs.Sales & Brand AlignmentDrive team performance through goal setting, education, and accountability.Collaborate with the Store Director to identify opportunities for service and product growth.Support events, product launches, and training sessions as needed.A clear communicator with strong emotional intelligence.3+ years of leadership or management experience in beauty, retail, hospitality, or wellness.~ Strong understanding of luxury service, client care, and sales through education.~ Experience managing a small team and supporting scheduling or operations.~ Familiarity with booking systems and POS software.~ Flexible availability, including evenings and weekends.Competitive salary and performance-based incentives.As a Client Experience Manager, youll play an essential role in leading the front-of-house experience and shaping the daily energy of the studio.Youll balance people, operations, and brand - helping both clients and team members feel confident, supported, and inspired every day.