Job Title

Client Service Manager II - Pharmacy Solutions Location: Toronto, ON, CA, M5J 2V5 Jobs by Category: Technology Solutions Job Function: Health Solutions Status: Full Time Schedule: Regular At TELUS Health, we cultivate a workplace that encourages curiosity, promotes continuous learning, and, most importantly, values fun! We prioritize your wellbeing, understanding that a happy and healthy team is key to exceptional performance. Together, were building a future thats not just friendly but truly fantastic. Your Mission As a Client Service Manager II, your mission is to elevate the customer experience to new heights by supporting our pharmacy clients. You will serve as the primary point of contact for pharmacy professionals, ensuring they fully leverage our Kroll and pharmacy technology solutions. Your deep understanding of pharmacy operations, coupled with your ability to implement innovative solutions, will drive exceptional service delivery and improve both patient care and operational efficiency. Your expertise will empower pharmacists to confidently utilize their systems, transforming pharmacy services for the better. What Youll Do Lead Client Engagements: Act as the main point of contact for pharmacy clients, understanding their business needs and regulatory requirements Optimize Kroll Utilization: Ensure clients fully leverage Kroll and other pharmacy management solutions by implementing best practices and innovative strategies Drive Service Excellence: Deliver outstanding service by deeply understanding and addressing client needs, fostering a positive and seamless customer experience Provide Strategic Insights: Gather and share valuable customer insights to inform continuous improvements in our solutions Innovate and Implement: Develop and execute solutions that enhance pharmacy operations, patient safety, and compliance Empower Pharmacy Teams: Provide advanced support to help pharmacists and their teams maximize efficiency in their daily workflows Collaborate Cross-Functionally: Work with internal teams, including Product, Support, and Sales, to drive our shared vision and deliver impactful results What You Bring Experience in pharmacy operations, pharmacy technology, and related healthcare solutions Strong understanding of Kroll and other pharmacy management systems Specialty Pharmacy Experience Exceptional communication and relationship-building skills Strategic problemsolving abilities and a customerfirst mindset Ability to thrive in a fastpaced, collaborative environment Passion for improving pharmacy operations and patient care through technology Why Join Us? Be part of a passionate team dedicated to providing bestinclass customer service and support Represent the TELUS brand, values, and promise, making a positive impact on pharmacy clients Enjoy a workplace that values wellbeing, promotes continuous learning, and fosters a fun and friendly culture Contribute to revolutionizing pharmacy services by empowering pharmacists with innovative technology solutions Salary Range: $72,000$108,000 Performance Bonus or Sales Incentive Plan: 12% Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as: Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work inoffice, virtually or a combination of both, based on the roles requirements Generous companymatched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more A bit about us Were a peoplefocused, customerfirst, purposedriven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. Youll find our engaging, highperformance culture personally fulfilling, professionally challenging, and financially rewarding. Were committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, youre helping us make the future friendly. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. Technology Solutions Were into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud, and Internet of Things will look like, we want you to be part of the team that makes it happen. We are honoured to be recognized 5G TELUSs fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications 6 Innovation centres across Canada that bring our team members together with customers, partners, startups, universities, hospitals, and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future. Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr