Job Title

Customer Experience Associate - Kentville Work Location: Kentville, Nova Scotia, Canada Hours: 15 hours per week Line Of Business: Personal & Commercial Banking Pay Details: $22.00 - $27.21 CAD per hour (base pay may vary) Job Overview At TD Canada Trust, we are the frontline of TD Bank. We build deep, longlasting relationships with our customers, perform a broad range of customer service transactions, and provide information and advice on services, products, and solutions. In This Role, You Will Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters. Respond and resolve customers' concerns using standard procedures and escalating nonstandard activities, as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone uptodate on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time management skills to work in a fastpaced environment. Handson knowledge of using MS Office (Word, Excel, Outlook) and internet. A gogetter who can exercise initiative and be accurate and detailoriented to handle several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous and effective manner. Benefits & Development Our Total Rewards package includes a base salary, variable compensation, health and wellbeing benefits, savings and retirement programs, paid time off, banking benefits, career development, and reward and recognition programs. TD offers regular leadership and development conversations, mentorship and training programs to support you towards your goals. Accommodation Your accessibility is important to us. Please let us know if youd like accommodations (accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers throughout the interview process. We look forward to hearing from you! #J-18808-Ljbffr