Job Title

Join to apply for the QA/Operations Support Analyst - B2C role at Lorien. This range is provided by Lorien. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range CA$42.50/hr - CA$44.83/hr Hourly pay range $42.50-44.83. SCHEDULE - Hybrid - Min 3 times in a week Responsibilities Define the test strategy and scope for assigned projects implementing Quality Assurance best practices. This is a hybrid role so candidate will be required to perform Production Operations Public Support and QA duties. Take a proactive, problem-solving/troubleshooting approach to identifying and solving software problems; not stopping at identifying the problem, but experiment using available information to try to narrow the possibilities and determine a suggested solution. Troubleshoot applicationrelated issues/inquiries and follow up with development support when required. Assist in development, implementation & execution of comprehensive QA test plans and cases including Automation. Basic Qualifications Been a part of an Agile DEVOPS Team responsible for CRM, eCommerce, Apps, API's and Integrations for 2 to 5 years - KEY! QA and Operations support experience with CRM platforms like Salesforce, Microsoft Dynamics365 or other and eComm tech such as CS-Cart, Shopify, OpenCart, SAP Hybris etc. An understanding for API technologies, native and web Apps. SNOW ticket management experience is a plus. Detailed experience in QA with a focus on regression and automation testing. Extremely familiar with all aspects of software verification including functionality, performance, and system testing. Excellent Analytical and Communication skills to articulate business pain points and translate them to actionable user stories using Jira, Confluence, Visio etc. Superior listening, critical thinking and writing skills. You will be required to analyze the impacts of the sprint and determine best suite of regression testing required. Managed discussions with Business users, IT Analysts and DEV on requirements before, during and after project implementation to support crossdepartmental initiatives in process driven environments. Created and maintained technical documentation and knowledge-based articles to document new daily operations, or commonly faced issues. Experience in writing test cases, running point in UAT and documenting findings. A Proactive communication style in and outside the Scrum Team with good time management and organizational skills. You will work on projects with tight and competing deadlines! A good technical aptitude with an ability to take direction and lead as and when necessary. An ability to contribute constructively to open discussions and being able to work with competing ideas to achieve project success with approved ideas. As an Operations Support Analyst with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment. Make the most of your experience! Apply now! Candidates must be legally eligible to work in Canada. Our client is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request accommodation, our client will work with you to meet your accessibility needs due to disability. Impellam Group and its brands are equalopportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, preemployment activity, and the performance of crucial job functions. If you require additional disability considerations, modifications, or adjustments please let us know by contacting or fill out this form to request accommodations. Seniority level MidSenior level Employment type Contract Job function Information Technology Industries Tobacco Manufacturing Referrals increase your chances of interviewing at Lorien by 2x. Get notified about new Operations Support Analyst jobs in North York, Ontario, Canada. Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr