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Company Overview: Kipling is one of Canadas largest and most successful independent full-service property management companies. Our core focus is property management both commercial and residential. With offices in Toronto, Kitchener-Waterloo, Calgary and Edmonton, Kipling currently manages over 28M square feet across 150 properties of various asset classes across Canada. Our reputation is built on trust, integrity, professionalism, and strong leadership, while our hands-on approach allows us to focus on creating well-managed and profitable investments for our clients: Trusted partners managing your real estate investments. We are currently seeking an on-site, full-time Community Manager to oversee a property located in Calgary, Alberta. This role requires a proactive, service-oriented professional who thrives on building relationships face-to-face. You will be the central liaison between residents, prospective tenants, contractors, and the property team. A key focus will be coordinating and managing all move-ins and move-outs, ensuring smooth transitions for residents while maintaining high operational standards. Responsibilities Resident Relations/Customer Service: Maintain strong in-person engagement with residents through site presence, walk-throughs, and availability at the management office. Act as the first point of contact for residents, prospective residents, and visitorsproviding a welcoming, professional, and solutions-focused experience. Proactively address inquiries, feedback, and complaints with a focus on timely and effective resolution. Liaise with maintenance staff and contractors to ensure resident requests are addressed quickly and professionally. Move-In / Move-Out Coordination Oversee and schedule all move-ins and move-outs, ensuring proper elevator bookings and minimizing disruption to the building. Conduct and document incoming and outgoing suite inspections. Prepare move-in packages for new residents and ensure all relevant building information is provided. Monitor suites for deficiencies and create work orders as required prior to new occupancy. Administration and Reporting: Maintain accurate resident directories and traffic reports. Register prospective residents in Yardi or other property management software. Promote and set up online payment or Pre-Authorized Payment (PAP) programs for new and existing tenants. Handle office administration, including mail, courier, office supplies, invoice coding, and general operational support. Manage rent collection and deposit processes, aiming for zero arrears each month. Serve legal documentation related to arrears or tenancy issues as directed. Collaborate daily with the Building Maintenance Manager to ensure the property is well maintained. Requirements A passion for excellence in customer service delivery Post-secondary education preferred Exceptional oral and written communication skills Strong interpersonal skills Strong command of MS Office products: Word, Excel, PowerPoint and Yardi Software. Detail-oriented; ability to resolve problems using facts, sound reasoning and common sense Self-starter with high degree of initiative, creativity and flexibility 3 years of experience in Property Management and Sales #J-18808-Ljbffr