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**Work Location:**Brampton, Ontario, Canada**Hours:**15**Line of Business:**Personal & Commercial Banking**Pay Details:**$23.37 - $31.20 CADThe pay details posted reflect a temporary market premium specific to this role that is reassessed annually.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Job Description:**TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Job Details:*** The position is Part-time minimum 15 hours and reports to the Manager, MMS Assistants* Work volumes are received directly from your associated MMS during scheduled hours* The MMS Assistant position is primarily remote, working from your home office or specific TD location* Flexible scheduling in partnership with your associated MMS and Manager, MMS Assistants**KEY ACCOUNTABILITIES****CUSTOMER*** Maximize support in relation to credit administration* Maintain good relationships with partners including follow-up, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessary* Gather client documentation after initial MMS customer meeting and process credit application* Process assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitments* Support customer journey through deal process while responding to any mortgage suite details product / policy for clarification**SHAREHOLDER*** Ensure all supporting documentation is received and validated, according to internal processes and/or business/industry regulation, to provide complete and accurate information for credit requests* Contribute to achievement of MMS credit quality objectives and meeting or exceeding individual targets* Meet and where possible exceed timeline commitments by processing transactions and replying to requests accurately and on time* Partner with administrative support groups to facilitate the end-to-end credit decision process* Support the achievement of business objectives by supporting sales goals* Understand and apply bank and business channel operating policies and procedures* Contribute to business objectives for Operational Excellence and support process improvement opportunities* Escalate non-standard or high-risk transactions / activities as necessary* Be knowledgeable of and comply with Bank Code of Conduct* Be knowledgeable to full mortgage suite of products and services**EMPLOYEE / TEAM*** Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest* Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit* Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions* Participate in team meetings, employee surveys, action planning, and training sessions* Contribute to the success of the team by willingly assisting others in the completion of assigned duties* Contribute to a fair, positive and equitable environment that supports a diverse workforce* Act as a brand ambassador for your business area/function and the bank, both internally and/or externally**BREADTH & DEPTH*** Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact* Requires a broad knowledge regarding basic product suite of business supported* Understands how the assigned duties relate to others in the customer or sales team and how the team integrates with others* Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion* Impacts team results through the quality of the services or information provided to customers* Follows RESL procedures and practices and recommends opportunities to improve processes in their own work area* Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood* Requires working knowledge and skills developed through formal training or work experience* Reports to a Manager or above**The ideal candidate will:*** Minimum 1 year working in a client facing and/or administrative role* Have mortgage/credit lending experience* Have superior computer / technology skills* Have superior proficiency with MS Office suite, including Word, Excel and PowerPoint* Be highly organized and a self-starter, able to work independently and multi-tasking in a fast-paced, competitive market* Demonstrate excellent time-management skills, and be able to meet/exceed timelines and SLA expectations from a customer as well as business-partner perspective* Demonstrate high-level accuracy and attention to detail* Demonstrate excellent customer service skills, leveraging strong interpersonal and communication skills* Be willing to work variable hours, including evenings and weekends* Be bilingual (English/French), or other language requirements as needed**Who We Are:**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, were here to support you towards your goals. As an organization, we keep growing and so will you.**Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, #J-18808-Ljbffr