Job Title

Job Description HOW YOU WILL MAKE AN IMPACT SG 10 An active role in the Canadian market supporting product complaints, fleet concerns, technical support to sales. Respond to technical issues, and follow new production tires for market acceptance. Work with internal and external teams to help train them on warranty complaints and processes. Timely reporting of findings into the Global Warranty system. Responsible for monitoring and maintaining of quality assurance processes, procedures and controls to meet established performance, quality and safety standards. Technical product service: Provide qualified resolution of technical and/or product related questions from end-users; Consulting of local sales and marketing organization in technical questions/aspects; Provide technical training and presentations to field sales team. Warranty: Adjudicate warranty tires at customer account locations; provide competent feedback to customers on failure modes. Provide technical field support in retread and digital solutions Product Performance Monitoring: Provide relevant tire samples and info into the Corporate Early Warning System; Evaluate, track, and summarize performance reporting vs. competition at customer Customer Services: Provide technical evaluation to fleet customers; travel with Territory Sales Manager and Key Account Managers and/or replacement dealer/fleet sales managers to provide technical support; Evaluates and report on new product performance in the America sales region; Represent Continental on tire technical issues at customer locations. Prepare and conduct professional presentations to internal and external clients, including upper management and executive teams. This is an open position and the use of AI is not used in the selection process. Estimated starting salary range is $76 90k depending on experience and location of the candidate. COMMENT VOUS AUREZ UN IMPACT SG 10 Un rle actif sur le march canadien: gestion des plaintes concernant les produits, des proccupations des parcs automobiles et soutien technique aux ventes. Rpondre aux problmes techniques et assurer le suivi des nouveaux pneus de production jusqu leur acceptation par le march. Collaborer avec les quipes internes et externes pour les former aux plaintes et aux processus lis la garantie. Transmettre les rsultats en temps opportun au systme de garantie mondial. Responsable de la surveillance et du maintien des processus, procdures et contrles dassurance qualit afin de respecter les normes de performance, de qualit et de scurit tablies. Service technique des produits: Fournir une rsolution qualifie aux questions techniques et/ou lies aux produits des utilisateurs finaux; Consulter lquipe locale des ventes et du marketing sur les questions/aspects techniques; Offrir des formations techniques et des prsentations lquipe de vente sur le terrain. Garantie: valuer les pneus sous garantie dans les points de vente; fournir une rtroaction comptente aux clients sur les modes de dfaillance. Fournir un soutien technique sur le terrain pour le rechapage et les solutions numriques. Suivi de la performance des produits: Fournir des chantillons de pneus et des informations pertinents au systme dalerte prcoce de lentreprise; valuer, suivre et synthtiser les rapports de performance par rapport la concurrence chez les clients. Service client: Fournir une valuation technique aux clients des flottes; se dplacer avec le directeur des ventes de territoire et les responsables des grands comptes et/ou les responsables des ventes des concessionnaires de remplacement/flottes pour fournir un soutien technique; valuer et rendre compte des performances des nouveaux produits dans la rgion Amrique; reprsenter Continental sur les problmes techniques lis aux pneus chez les clients. Prparer et animer des prsentations professionnelles pour les clients internes et externes, y compris la haute direction et les quipes de direction. Ce poste est ouvert et l'IA n'est pas utilise dans le processus de slection. Le salaire de dpart estim est de 76000$ 90000$, selon l'exprience et le lieu de travail du candidat. Additional Information THE PERKS Competitive wages and bonus Comprehensive benefit package for self and family RSP contribution Flexible work environment LES AVANTAGES Salaire et primes comptitifs Programme complet d'avantages sociaux pour vous et votre famille Cotisation REER Environnement de travail flexible Ready to drive with Continental? Take the first step and fill in the online application. Qualifications WHAT YOU BRING TO THE ROLE Relevant Bachelors degree or Equivalent 2+ years experience in the field of tire orvehicle technology, or4+ yearsif no relevant Bachelors Degree Must be able to stack, unstack and handle Commercial Vehicle Tires and equipment Polished presentation skills; ability to instruct effectively English & French fluency Home office to be located near an airport Frequent travel (50+%) Ability to stack, unstack and handle commercial vehicle Tires and Equipment Valid drivers license and passport Legal Authorization to work in Canada is required. We will not sponsor individuals for employment visas for this job opening. Continental is not able to pay relocation expenses for this opportunity. ADDITIONAL WAYS TO STAND OUT Customer service experience. Knowledge of tire manufacturing, testing or failed tire analysis experience Truck Tires Sales and/or R&D experience CE QUE VOUS APPORTEZ AU POSTE Baccalaurat pertinent ou quivalent Au moins deux ans d'exprience dans le domaine des technologies des pneus ou des vhicules, ou au moins quatre ans si vous n'avez pas de baccalaurat pertinent Capacit empiler, dsempiler et manipuler des pneus et de l'quipement pour vhicules commerciaux Excellentes comptences en prsentation et capacit donner des instructions efficaces Matrise de l'anglais et du franais Bureau domicile situ prs d'un aroport Dplacements frquents (50 % et plus) Capacit empiler, dsempiler et manipuler des pneus et de l'quipement pour vhicules commerciaux Permis de conduire et passeport valides Autorisation lgale de travailler au Canada requise. Nous ne parrainerons pas de visas de travail pour ce poste. Continental ne peut pas payer les frais de rinstallation pour ce poste. AUTRES FAONS DE VOUS DMARQUER Exprience en service la clientle Connaissance de la fabrication de pneus, des essais ou de l'analyse de pneus dfectueux Exprience en vente et/ou en recherche et dveloppement de pneus pour poids lourds Company Description THE COMPANY Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of 39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets. Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental has been delivering top performance for more than 150 years and is one of the worlds largest tire manufacturers. In fiscal 2024, the Tires group sector generated sales of 13.9 billion euros. Continental's tire division employs more than 57,000 people worldwide and has 20 production and 16 development sites. #J-18808-Ljbffr