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Overview Join to apply for the Assoc., Exprience client role at TD . Location: Brockville, Ontario, Canada. Schedule: 22.5 hours/week (as listed). Job Description At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Responsibilities Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner Connect personally with customers to advise them appropriately and clearly on banking solutions and processes Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence Qualifications High School diploma and/or 1+ years of relevant experience Undergraduate degree or equivalent is an asset Strong administration, organizational, planning and time management skills to work in a fast-paced environment Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner About TD La TD est un chef de file mondial dans le secteur des institutions financires. Elle reprsente la cinquime banque en Amrique du Nord de par son nombre de succursales. Chaque jour, nous offrons une exprience client lgendaire plus de 27 millions de mnages et dentreprises au Canada, aux tats-Unis et partout dans le monde. Plus de 95 000 collgues de la TD mettent en commun leurs comptences, leur talent et leur crativit au service de la Banque, des clients quelle sert et des conomies quelle appuie. Nous sommes guids par notre vision dtre une meilleure banque et par notre objectif denrichir la vie de nos clients, de nos collectivits et de nos collgues. TD est une entreprise engage tre une leader en matire dexprience client et propose des programmes de formation et de mentorship, ainsi que des parcours de perfectionnement et de leadership. Additional Information La TD offre un programme de rmunration globale et des avantages visant le bien-tre mental, physique et financier, y compris le salaire de base, la rmunration variable et dautres rgimes cls. Nhsitez pas poser des questions sur la rmunration lors de lentrevue. Recruitment Details Nos processus incluent lintgration et la formation, des entretiens planifis et des mesures dadaptation pour les candidats. Nous communiquerons avec les candidats slectionns par courriel ou par tlphone. Exigences linguistiques (Qubec seulement) : Sans Objet Job identifiers Seniority level: Entry level Employment type: Full-time Job function: Marketing and Sales Industries: Banking Referrals increase your chances of interviewing at TD by 2x. Note: This refined description preserves original content while removing extraneous formatting and ensuring proper structure with allowed HTML tags. #J-18808-Ljbffr