Job Title

**DUTIES AND RESPONSIBILITIES** - Offering exceptional customer service at our counter and over the phone - Responding to inquiries and processing incoming calls and orders in the system - Sourcing materials for customers when currently not in stock - Developing and maintaining positive customer relationships - Handling returns as required - Keeping counter and sales area clean - Merchandising and showcasing product - Contacting current customers and identifying new products and potential up-selling - Maintaining knowledge base on current products and learning about new products - Providing product information, pricing quotations, and follow-up on quotes - Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service - Working closely with others to ensure customer needs are met - Other duties as required **SKILLS AND COMPETENCIES** - Exceptional customer service skills - Ability to develop long-term relationships and generate referrals from your customers - Excellent communication skills - Impeccable organizational skills with high attention to detail - Time management & multitasking skills to serve several customers at the same time - Strong networking skills, outgoing personality - Self-motivated; able to function effectively both independently and as a member of a team - Proven ability to learn quickly and work effectively in a fast-paced work environment - Ability to warm up and develop instant rapport with potential customers - Excellent computer skills (Word, Excel, Email) **EXPERIENCE AND EDUCATION** - Minimum grade 12 education **required** - Minimum of two years customer service experience - Post-Secondary courses in Plumbing, HVAC, or Electrical **an asset** - Skilled in serving and negotiating with institutional and industrial purchasers, plumbing or electrical contractors, and the public - Knowledge of the Plumbing, HVAC or Electrical industry and/or industry products **an asset but not required** **WHY WORK FOR US** - Company paid benefits - Employee and Family Assistance Program (EFAP) - Profit sharing - RRSP match - Paid sick days - Career growth - #GIVEBACK Program Volunteer Day - Personal Milestone Recognition Program - Perkopolis Partnership - Safety shoe reimbursement - Employee Referral Bonus Program - Employee discounts on plumbing, electrical and heating products **OUR MISSION** Supplying the right solutions at the right time with our expert customer care throughout Western Canada. **OUR VISION** Be the preferred wholesaler by providing superior customer experiences. **FIND OUT MORE** **Check us out online:** us on LinkedIn:** us on Facebook:** us on Instagram:** candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson. **#BG01**