Job Title

Overview Employer Industry: Information Technology Services Why consider this job opportunity Salary up to $24 per hour Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Recognition programs that celebrate employee achievements Engaging company culture focused on fun and teamwork Chance to make a direct impact on client satisfaction and service delivery Responsibilities Submit fully documented customer issues into a ticket management system Analyze symptoms, determine urgency, and provide resolutions when possible Dispatch incidents to appropriate Tier II support when first call resolution is not achievable Manage incidents through their lifecycle and assist with internal and external escalations Identify and pursue opportunities for process improvements in service delivery Qualifications Minimum 2 years of experience in a technical support role providing tier I support Fluency in Spanish, with excellent written and verbal communication skills Proven ability to troubleshoot and resolve technical and procedural issues Capability to adapt to fluctuating customer needs and manage high-stress situations Demonstrated ability to provide superior customer service on and off the phone Preferred Qualifications Understanding of ITIL Incident Management A+ Certification #InformationTechnology #CustomerService #BilingualJobs #CareerOpportunity #TeamCulture We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr