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Overview WE ARE LOOKING FOR YOU AS CUSTOMER EXPERIENCE MANAGER (M/F/X) IN OUR ZARA STORE IN BRUSSELS ( Rue Neuve) What you can look forward to Competitive Salary: An attractive compensation package, including holiday and end-of-year bonuses. Staff Discount: Enjoy a 25% discount on the latest collections across all our brands. Benefits @ Work : Access to exclusive discounts on a wide range of products and services. Meal Vouchers: Worth 8 per working day. Language Learning Support: Improve your language skills with benefits like a free The Language Hub subscription. Growth & Development: Opportunities for advancement through internal promotions, e-learning, and continuous training. Social Initiatives: Get involved in social projects and contribute to a better society. Internal Connectivity: Stay connected through our INET app, keeping you in touch with your team. How we imagine you You are a true People & Service Leader with a passion for customer experience. With a keen eye for detail, excellent communication skills, and a strong problem-solving mindset, you know how to turn every store visit into a memorable experience. You are flexible, hands-on, and experienced in team development and coaching. Do something amazing every day: What you will do every day As a Customer Experience Manager , you are the go-to person for everything related to customer satisfaction. You make sure customers feel welcome, leave with a smileand want to come back. What you will do (Responsibilities) Customer First: Deliver outstanding customer service, both on the shop floor and when handling after-sales queries or complaints. Analysis & Strategy: Track results and create strategies to improve the in-store customer experience. Team Coaching: Train the team in customer focus, communication, Store Mode, and how to use in-store devices. Multi-Channel Awareness: Promote Store Mode, iPod sales, and share Zara.com promotions with the team. Mystery Shopper: Carry out monthly analysis of results and create action plans based on findings. Customer Profiles: Identify different customer types in-store and tailor service accordingly. Product Knowledge: Support the team with knowledge of collections, bestsellers, and fashion trends. Floor Focus : Ensure sufficient staff coverage based on customer flow and store activity. Conflict Management: Respond to customer issues quickly and effectively, with empathy and decisiveness. Sustainability Ambassador: Actively contribute to and promote sustainable initiatives within the store. Health & Safety: Ensure compliance with company policies on safety and well-being. AT INDITEX WE LOVE YOU FOR WHO YOU ARE! Our team is made up of individuals with diverse profiles, cultures, and experiences, and we are proud to promote a workplace where everyone can bring their best selves. Building a diverse and inclusive environment is key to achieving our shared goals. At Inditex, you'll find more than just a job! #J-18808-Ljbffr