Job Title

Role Responsibilities Are you interested in supporting the Resolution Services management team in promoting and ensuring high-quality service delivery across Alberta? As a Program Advisor, you will play a key role in the ongoing quality improvement processes of the Business and Resolution Services branch. Your responsibilities will include system reporting, service reviews, issue analysis, and program development. You will also support program areas by coordinating digital system maintenance and staff training, and by leading special projects and initiatives that shape practice standards and program direction. Your key areas of responsibility include, but are not limited to, the following: Program procedures and processes are developed and maintained to support service delivery excellence. Maintenance and / or revision of Resolution Services practices and procedures by ensuring that they reflect new trends, directions and best practices and to incorporate service quality dimensions. Development of program supports - Identify front line worker issues and service gaps and develop processes to meet needs and bridge service gaps; prepare procedures and protocols to deal with new or changing needs. Provide training to frontline staff. Consultation to frontline staff, supervisors, managers and the community on policy interpretation, service delivery issues and complex cases. Service delivery areas are supported to engage in ongoing quality improvement activities. Identify issues and trends that lead to possible changes to standards / practice / policy. Ensure that timely and regular information is provided to the Resolution Services management team. Analyze and make recommendations regarding practice issues and / or systemic issues. Monitor activities to ensure compliance to policy and consistency in application. Special projects and initiatives are coordinated and successfully completed. Extensive consultation and liaison with a variety of professionals both within and outside the Ministry and Government. Lead and / or support provincial working groups / committees and co-ordinating and assigning work resulting from working group / committee work. Lead special projects / initiatives that contribute to enhanced quality of services, programs and directions. These may include digital innovation as well as professional assessment and practice development for mediation and court counsellor staff. Represent Resolution Services on various committees. The Practice Supports Manager is supported in leading the unit to achieve branch and ministry goals. Provide the manager with advice and recommendations regarding the performance of the programs. Work collaboratively with the leadership team and service delivery staff to foster communication and collaboration across programs Raise awareness to emerging issues that are particularly complex, politically charged, or could have significant program impact. Support unit planning and reporting. #J-18808-Ljbffr