Job Title

Overview Consumer Protection BC is a not-for-profit regulator responsible for overseeing certain sectors and specific types of consumer transactions. Our vision is a province where all citizens of BC are empowered in their transactions as a result of rigorous and consistent business compliance and through the provision of information. Consumer Protection BC is looking for a temporary Licensing & Information Officer to join our team! A day in the life: Today is an in office day. You will be in the Victoria office responding to consumers experiencing a variety of issues with businesses in BC, collecting information, creating complaint files, and referring to other organizations to help resolve complaints. You will have a morning meeting with the Licensing and Information Services team to discuss the new online licensing platform. Later you will renew debt collector licences, review new applications, respond to licensee emails, follow up on complaints, and process payments. Towards the end of the day you may follow up with the Business Practices team about a licensee who has not submitted their annual financial statements. You value involvement with other departments and the opportunity to learn something new every day. Who you are: A team player and excellent communicator with a positive attitude and a desire to work cooperatively with others to achieve group and organizational goals A true service provider focused on identifying and serving the needs of clients, with the ability to adapt to diverse situations and groups or individuals within a high volume, repetitive, front-line atmosphere A detail-oriented employee with excellent skills in standard Office 365 applications and information systems What you will be doing: Providing information and assistance to consumers and businesses as the first point of contact for Consumer Protection BC Receiving, processing, and making decisions on whether or not to approve licensing and registration applications Contacting applicants to obtain missing and further information and searching databases to obtain current information on the status of the applicants business Calculating and collecting applicable fees and reconciling financial account information, and preparing and maintaining electronic files of documents and correspondence Working independently and as part of a team to carry out administrative projects and increase efficiencies We are looking for people who have: Completion of post-secondary training in a related field and/or five years of clerical/administrative support experience, or a combination of formal training and experience Experience in handling difficult customers or conflict situations Experience receiving, evaluating and processing license or registration applications (or similar) and providing information to clients Experience providing web-based technical administrative support Experience analyzing, interpreting and applying legislation (preferred) Are we a good fit for each other? We want to help you decide if we are a good fit for one another. Learn more about who we are as a regulator and employer by exploring our website, including our about us page and our careers page. Accessibility Do you need accommodation during the interview process? Please read our information about requesting an accommodation. DO NOT submit your application for this position through the BC Government Hiring Centre website. Applications submitted through the BC Government Hiring Centre will not be considered. #J-18808-Ljbffr