Job Title

This role will involve but is not limited to: Dealing with client queries and concerns before they reach formal complaint stage Investigating concerns raised, ensuring appropriate remedial action is taken and escalating to senior managers as appropriate Keeping the client updated at all times Updating and maintaining central systems and record keeping processes Liaising with Head of Department/Deputy Head with insights Receive and handle all types of calls based on feedback for the business creating a welcoming professional impression providing excellent customer service on every call. Using case management and other systems tools to assist with calls and queries. General admin duties as and when required including management of central inbox Working closely with colleagues to help to deliver a seamless client journey. About you - Skills & Experience Required: Must be client focused and share the value of delivering excellent service Must have experience of working within the legal profession, conveyancing experience would be advantageous but is not crucial Professional and self-motivated with a strong work ethic Ability to work both independently and as part of a team Excellent communicator and listener, with strong IT and literacy skills Ability to work well under pressure Comfortable speaking on the telephone with clients, identifying their needs and how best to address them Ability to prioritise tasks and the agility to react in the event of urgent issues Ability to create a plan of action and ensure execution, alongside colleagues where necessary Excellent at creating an exceptional first impression and being a brand ambassador Ability to create good rapport with colleagues and constructively challenge colleagues and feedback information as appropriate at varying levels as and when required Company Core Values: Aspire: challenge convention, entrepreneur with energy for change, to be the best that we can be Innovate : creatively evolve our working practices, using revenue & resources in a virtuous circle of improving our people, systems and growth Integrate: bringing together people and systems into a cohesive force Commitment: to delivering excellence client experience, working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage Apply Name Email Telephone Upload CV Maximum file size is 3.5Mb, accepted file types are PDF, DOCX and ZIP Equality and diversity monitoring form This organisation strives to operate a policy of equal opportunity and to not discriminate against any person because of sex, race, colour or national origin. To help us monitor this, will you please complete the sections below placing a tick in the relevant boxes. The information you provide will only be used for monitoring purposes. The information will be treated in the strictest of confidence and in no way forms any part of the selection process. Age Sexual orientation Religious Beliefs Ethnic orientation This form collects your personal data to create an application for a role this data is then stored for possible future roles, Your data will not be used for any other purpose or given to any other third parties. See our Privacy policy for more information on how we protect and manage your submitted data. Please fill in any fields above shown in red and submit again. All fields are required. #J-18808-Ljbffr