Job Title

Overview Employer Industry: Utility Software Solutions. Why consider this job opportunity: Salary range of $50K - $75K 3 weeks of vacation and 5 personal days Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment Employee stock ownership and RRSP/401k matching programs Opportunity for remote work from anywhere in Canada or the U.S. Chance to deepen your expertise in solutions used by CIS customers Responsibilities Provide timely and thorough resolution to customer issues Monitor the support call queue and take ownership or re-assign new tickets Interact with internal departments for issue escalation and problem-solving Develop a deep understanding of the functional and technical features of applications to address issues Provide recommendations to customers and Product Management to prevent recurrence of issues Qualifications A University degree or technical college degree in computer sciences, software engineering, software development, or related field Familiarity and experience in a Customer Support environment Excellent client communication skills and ability to manage customer expectations Strong analytical problem-solving skills with the ability to make independent decisions Ability to work independently, be flexible, self-motivated, and a team player Preferred Qualifications Experience delivering solutions, services, and/or support to the utility industry Experience with Customer Information Systems Software experience in applications based in Java, SQL, PL/SQL, Uniface, or web technologies (Node.js, Angular, JavaScript, JSP) Utility industry experience #UtilitySoftware #CustomerSupport #RemoteWork #CareerOpportunity #CompetitivePay We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr