Job Title

Community Manager Company Overview: Kipling is one of Canadas largest and most successful independent fullservice property management companies. Our core focus is property management both commercial and residential. With offices in Toronto, KitchenerWaterloo, Calgary and Edmonton, Kipling currently manages over 28M square feet across 150 properties of various asset classes across Canada. Our reputation is built on trust, integrity, professionalism, and strong leadership, while our handson approach allows us to focus on creating wellmanaged and profitable investments for our clients: Trusted partners managing your real estate investments. We are currently seeking an onsite, fulltime Community Manager to oversee a property located in Calgary, Alberta. This role requires a proactive, serviceoriented professional who thrives on building relationships facetoface. You will be the central liaison between residents, prospective tenants, contractors, and the property team. A key focus will be coordinating and managing all moveins and moveouts, ensuring smooth transitions for residents while maintaining high operational standards. Responsibilities Resident Relations / Customer Service Maintain strong inperson engagement with residents through site presence, walkthroughs, and availability at the management office. Act as the first point of contact for residents, prospective residents, and visitorsproviding a welcoming, professional, and solutionsfocused experience. Proactively address inquiries, feedback, and complaints with a focus on timely and effective resolution. Liaise with maintenance staff and contractors to ensure resident requests are addressed quickly and professionally. MoveIn / MoveOut Coordination Oversee and schedule all moveins and moveouts, ensuring proper elevator bookings and minimizing disruption to the building. Conduct and document incoming and outgoing suite inspections. Prepare movein packages for new residents and ensure all relevant building information is provided. Monitor suites for deficiencies and create work orders as required prior to new occupancy. Administration and Reporting Maintain accurate resident directories and traffic reports. Register prospective residents in Yardi or other property management software. Promote and set up online payment or PreAuthorized Payment (PAP) programs for new and existing tenants. Handle office administration, including mail, courier, office supplies, invoice coding, and general operational support. Manage rent collection and deposit processes, aiming for zero arrears each month. Serve legal documentation related to arrears or tenancy issues as directed. Collaborate daily with the Building Maintenance Manager to ensure the property is well maintained. Requirements A passion for excellence in customer service delivery Postsecondary education preferred Exceptional oral and written communication skills Strong interpersonal skills Strong command of MS Office products: Word, Excel, PowerPoint and Yardi Software. Detailoriented; ability to resolve problems using facts, sound reasoning and common sense Selfstarter with high degree of initiative, creativity and flexibility 3 years of experience in Property Management and Sales Location: Calgary, Alberta (Onsite) Employment Type: Fulltime Seniority Level: MidSenior level Job Function: Marketing and Sales #J-18808-Ljbffr