Job Title

OverviewEmployer Industry: Information Technology ServicesWhy consider this job opportunitySalary up to $24 per hourOpportunity for career advancement and growth within the organizationSupportive and collaborative work environmentRecognition programs that celebrate employee achievementsEngaging company culture focused on fun and teamworkChance to make a direct impact on client satisfaction and service deliveryResponsibilitiesSubmit fully documented customer issues into a ticket management systemAnalyze symptoms, determine urgency, and provide resolutions when possibleDispatch incidents to appropriate Tier II support when first call resolution is not achievableManage incidents through their lifecycle and assist with internal and external escalationsIdentify and pursue opportunities for process improvements in service deliveryQualificationsMinimum 2 years of experience in a technical support role providing tier I supportFluency in Spanish, with excellent written and verbal communication skillsProven ability to troubleshoot and resolve technical and procedural issuesCapability to adapt to fluctuating customer needs and manage high-stress situationsDemonstrated ability to provide superior customer service on and off the phonePreferred QualificationsUnderstanding of ITIL Incident ManagementA+ Certification#InformationTechnology #CustomerService #BilingualJobs #CareerOpportunity #TeamCultureWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr