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Posted Friday, September 5, 2025 at 4:00 AMYou deserve an awesome career! At Execulink, you'll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our unwavering commitment to live and breathe our Vision, Mission and Values. While enhancing life at home, work and play, we continue to grow our team with innovative individuals who are as excited about creating an awesome experience for our customers as we are!About this OpportunityStep into the role of Sales Supervisor and become the driving force behind our store teams! Youll inspire and motivate your team to deliver awesome customer experiences while surpassing sales targets. Take charge of hiring, training, and coaching, leveraging KPIs and quality reviews to fuel continuous growth and excellence. Youll also ensure our stores represent the Execulink brand, and play a key role in shaping leadership decisions that align with our Mission and Values. Ready to lead with passion and purpose? Join us!Primary details:Regular rotation to store locations in Thedford and StrathroyHybrid Role12 month contractHours of work:Monday to Friday, 8:30am-5:00pmAbility to work flexible hours outside of regular office hours may be requiredResponsibilitiesConduct candidate selection, training and ongoing development for the Community Sales TeamCoach and lead the team to attain sales targets and service KPIs and deliver an awesome customer experienceConduct individual coaching activities to defined planEnsure frequent and clear communication with direct reports so they are knowledgeable on current service programs and strategiesSchedule staffing to align with the hours of operationHandle customer escalations as appropriate/requiredIdentify and resolve customer service issues, through problem management and trackingRepresent Execulink in community events to build awareness and relationshipsApprove credit requests within defined limitsWork closely with other Supervisors and Managers to ensure streamlined communications within all store locationsWork with external business partners in the maintenance of the store locationsHire, Train, RetainTogether with the Sales Manager, consistently monitor and provide formal and informal feedback to all team membersConduct regularly scheduled team meetingsDevelop and execute individual coaching plans including regularly scheduled 1:1s, interaction reviews (in-person, telephone, video, email)Conduct Quarterly Performance Reviews (QPRs), Employee Performance Improvement Plan (EPIP) meetingsDocument performance, attendance or behavioural issues; ensuring timely appropriate resolution to the concern up to and including termination as guided by Management and HRApproval of timesheets/vacation/time off requests in alignment with company policiesCompletion of variable compensationAll other duties as assignedRequired Skills & AbilitiesCommunicates clearly and effectively with confidence, utilizing exceptional customer service skills to manage customer expectations and create outstanding experiencesDemonstrates a remarkable ability to develop and nurture client relationshipsPossesses strong organizational skills, with the capability to prioritize, plan, coordinate, and monitor multiple tasks simultaneouslyExhibits meticulous attention to accuracy, detail, and follow-upMaintains exceptional telephone etiquette and presents a professional demeanor at all timesCapable of working independently while consistently meeting targets and expectationsSkilled in articulating the features and benefits of products and services to effectively address and overcome customer objectionsA tenacious self-starter with a results-oriented mindsetQualificationsMinimum 2 years of supervisory experience in sales and customer service environmentsProven leadership skills to coach and motivate teams toward exceptional customer experiences and KPI achievementPreferred post-secondary education in Business (university degree or college diploma)Experience with CRM systems, scheduling, and relevant software applicationsValid Class G drivers license with reliable transportationStrong analytical, communication, negotiation, and organizational abilitiesAbility to manage multiple tasks, work independently, and handle stressful situations calmly in a fast-paced settingDetail-oriented, results-driven, professional, and approachable with a positive, empathetic attitudeCommitted to continuous team engagement through goal setting, monitoring, and coaching for performance excellenceWhat we OfferInternal growth and learning opportunitiesChallenging and rewarding place to workComprehensive health and benefitsCompetitive starting ratesEmployee discount plan on Execulink servicesRRSP matching programAbout UsExeculink Telecom is the largest locally owned independent telecom company in Southwestern Ontario. Our goal is to enhance your lifestyle at home, work, and play. We are committed to building a positive team with a friendly, family-spirited approach. When you join Execulink, youre joining a team focused on providing an AWESOME experience to customers and to our employees as well. We live and breathe our Vision, Mission and Values and seek individuals who are excited to contribute and do the same.Execulink is an equal opportunity employer that recognizes a diverse workforce enhances our company culture and drives our success. We are committed to inclusive, barrier-free recruitment and selection processes. We understand that some applicants may require accommodation during the hiring process. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.You matter to us! #J-18808-Ljbffr