Job Title

Work Location Value Buds Vegreville **Supervisor (SUP)** **Nova Cannabis Inc.** is a national cannabis retailer operating under the Value Buds banner. Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations, at everyday low prices. **Role and Responsibilities** The **Supervisor** role includes, but is not limited to: **Customer Offering:** - Deliver exemplary customer service by creating a welcoming and positive atmosphere. - Greet customers as they enter the store and guide them to products when required. - Educate, advise, and suggest cannabis products based on customer needs, ensuring all recommendations prioritize safe and responsible consumption. - Resolve customer complaints in the absence of management and ensure management is informed of all incidents. - Accountable for executing product rollouts and launches in partnership with management. - Utilize local market trends to make recommendations for improving customer offerings. - Evaluate promotional programs for effectiveness and provide actionable feedback to management. - Foster a store culture that is passionate about cannabis and committed to customer satisfaction. **Day-to-Day Operations:** - Meet or exceed department financial targets in collaboration with management. - Ensure compliance with merchandising, display, and pricing guidelines. - Assist with all operational duties, including ordering, receiving, and inventory management, in partnership with management. - Supervise store cleanliness and maintenance, escalating issues as needed. - Manage store communication (mail, email, voicemail) in the absence of management. - Set daily operational tasks and objectives for the team when management is unavailable. - Review and execute promotional flyers, events, and special promotions appropriately. - Stock shelves and coolers, ensuring products are neatly organized and inventory levels are maintained. - Participate in routine store maintenance and cleaning tasks. - Stay up to date on industry legislation, trends, and new products. **Experience and Qualifications:** - **Minimum:** 1 year of supervisory experience (preferred). - **Minimum:** 2 years of customer service experience. - **Minimum:** 2 years of retail and/or hospitality experience. - Cannabis, liquor, or healthcare experience is preferred. - High School Diploma or equivalent. - **Mandatory Certifications by Province:** - **BC**: Selling It Right Certification. - **AB**: SellSafe Certification. - **SK**: CRTP Certification. - **MB**: CRWTP Certification. - **ON**: CannSell Certification. - First Aid Certification is considered an asset. - Ability to pass a **Criminal Record Check**. - Working knowledge of regulations as they pertain to the sale of cannabis. **Personal Characteristics and Requirements:** - Excellent customer service skills: You have a positive attitude, are charismatic, and are confident engaging with customers. - Ability to think on your feet and creatively solve problems. - Open-minded and proactive in identifying ways to improve operations and the customer experience. - Passionate about creating a positive, memorable, and tailored experience for every customer. - Strong communication skills (written and verbal) with a professional demeanor. - Team player dedicated to supporting the stores success and goals. - Upholds ethics, confidentiality, and demonstrates a high level of discretion. - Reliable, responsible, and detail-oriented. - **Age Requirement:** Must be 18 years or older AB (19 in BC. Sask., MAN., ONT.). - Reliable transportation to and from work. **Job Type:** - Part-time. **Work Location:** - In person. **Why Join Us?** At Nova Cannabis, were passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Supervisor, youll play a key role in leading your team, driving sales, and ensuring compliance in an exciting and fast-growing industry.