Job Title

Service Representative, Group Benefits Desjardins is seeking a Service Representative to support our Group Benefits business. This 12month temporary role focuses on building and maintaining strong relationships with advisors and clients, providing product knowledge and complex issue resolution. Responsibilities Establish and maintain business relationships with assigned advisors and clients through calls and emails. Act as the first line of support (411/911) for employers by answering questions and investigating dissatisfaction. Collaborate with multiple departments to ensure a seamless experience for clients and advisors. Collect, compile and analyze data, preparing reports and recommendations. Review documents, implement new sales and track work accordingly. Stay current on industry standards, products and services. Qualifications College diploma in a related field. Minimum 2years of relevant experience. Strong communication skills in both French and English, oral and written. Action oriented, customer focused, interpersonal savvy and nimble learner. Ability to analyze member/client needs and develop personalized solutions. Experience with complex request resolution and multidepartment coordination. Benefits Competitive salary and annual bonus. 4weeks of flexible vacation starting in the first year. Defined benefit pension plan providing stable retirement income. Group insurance including telemedicine. Reimbursement of health and wellness expenses and telework equipment. At Desjardins, we believe in equity, diversity and inclusion. We are committed to welcoming, respecting and valuing people for who they are, learning from their differences, and creating a positive workplace for all. If theres something we can do to help make the recruitment process or the job youre applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. #J-18808-Ljbffr