Job Title

Location 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, were innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, were caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, its a great place to work. Were committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? Job Description Bilingual Nurse Case Manager What you will do Responsible for assigned on caseload Act as the primary resource & contact for patients, physicians, Health Care Professionals and vendors within the designated area. Coordinates & facilitates the client progress from enrollment to drug administration and throughout therapy. Facilitate self care through the tenets of advocacy, shared decision-making and education. Practice cultural competence, with awareness and respect for diversity. Ensure thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly. Provide status updates related to reimbursement; coordinate nursing requirements; blood work; pharmacy dispensing / delivery / refill requests. Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures Promotes communication and coordination between the MDs/pharma/patients/clinic staff and other departments within SDM Specialty Health Network Respect confidentiality, advocate for patients/families to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the Canadian Nurses Association Code of Ethics Participate in internal and external committees. Plan and implement in-services and continuing education programs for both internal and external stakeholders as requested by management. Demonstrate commitment to Continuous Quality Improvement. Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances. Participate in ongoing reflective practice activities. Assume responsibility for personal and professional development. Other responsibilities as required by SDM Specialty Health Network What you will need Five or more years direct clinical experience Registered Nurse with unrestricted professional license within the province of work Fluently bilingual in both written and spoken languages (French & English) is preferred BScN preferred, however, a combination of experience and education will be considered Ability to provide an organized, efficient approach to case management Possession of excellent skills in assessment, communication, critical thinking and decision making Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics Previous experience with Health Canada Guidelines for reporting adverse events is an asset Proficiency of computer skills including: Microsoft applications (Outlook, Word, Excel and Internet Explorer); experience with web-based applications (Salesforce) Ability to present to fellow colleagues Ability to remain objective and be a team player Ability to adapt to a changing environment Commitment to the principle of quality client-centered service delivery Knowledge of theory and implementation of Continuous Quality Improvement processes Knowledge of case management processes How Youll succeed At Shoppers Drug Mart, we are always looking for great people to strengthen our culture. We believe that exceptional people embody our values, are authentic, build trust and create connections. If this sounds like you and you're open-minded, receptive to change, and ready to take on the challenges of a dynamic retail work environment, apply today. Employment Type Full-time Type of Role Permanent Shoppers Drug Mart views diversity in Canada as a national pride and strength. Our priority is to reflect the growing diversity of our country through the people hired, our corporate culture and our products. Accommodations are available upon request for people living with disabilities during the recruitment, assessment, and post-employment process. In addition, we believe in complying with the law. Compliance with laws is part of our Code of Conduct, which outlines the expectations of our customers and stakeholders of us. Bilingual Page Content Nature du poste et champ dexercice Le gestionnaire de cas doit : rpondre aux demandes des patients, grer le nombre de patients, utiliser ses comptences de communication efficace et capacits de rsolution de problmes efficace, aussi bien dans un environnement dquipe que de manire indpendante. Ltablissement de relations de travail solides, tant en interne quen externe, est une responsabilit cl pour atteindre des objectifs spcifiques de lquipe et de lentreprise. En outre, vous participerez des sances de formation organises lavance. Vous devrez effectuer des exercices dautoapprentissage et des tudes indpendantes tout en respectant les procdures normalises dexploitation du Rseau de sant spcialis (SDM) et les normes professionnelles de pratique de lOrdre des infirmires. Ce que vous ferez Responsable de la charge de travail des patients Agir en tant que ressource principale et contact pour les patients, les mdecins, les professionnels de la sant et les fournisseurs dans le domaine dsign. Coordonner et faciliter la progression du patient, de linscription ladministration de la mdication tout au long du traitement. Faciliter le dveloppement dune routine de soins personnels grce aux principes de la dfense des intrts, le partage de la prise de dcisions et lducation. Exercer vos comptences culturelles en faisant preuve de sensibilit et de respect envers la diversit. Veiller ce que la documentation fournie dans le dossier du patient soit complte afin de garantir la continuit des soins et que tout changement dans les soins du patient soit clairement identifi et que la transition soit organise en consquence. Fournir des mises jour des statuts ayant trait au remboursement; coordonner les exigences en matire de services infirmiers; grer les analyses sanguines et la prparation, la livraison et les demandes de renouvellement des ordonnances avec la pharmacie. Signaler immdiatement ou ds que possible tous les vnements indsirables (EI) et plaintes techniques sur le produit (PTC), conformment aux politiques et procdures en vigueur. Faciliter la communication et la coordination entre les mdecins/pharmaciens/patients/le personnel de la clinique et les autres services au sein du Rseau de sant spcialis SDM. Respecter la confidentialit, agir comme dfenseur des intrts des patients et de leurs familles, pour faciliter des rsultats positifs, et veiller reconnatre et rsoudre les problmes de nature thique conformment au Code de dontologie de lAssociation des infirmires et infirmiers du Canada. Participer des comits internes et externes. Planifier et mettre en application des programmes de formation sur place et en continu, lintention de parties intresses tant internes quexternes, selon les demandes de la direction. Dmontrer un engagement envers lamlioration continue de la qualit. Maintenir des normes leves en matire de pratique professionnelle en adhrant lthique de la profession et en se tenant au courant des dernires perces sur le plan professionnel. Participer des activits de pratique de rflexion en continu. Assumer la responsabilit du dveloppement personnel et professionnel. Prendre en charge dautres responsabilits selon les besoins du Rseau de sant spcialis SDM. What you will need (French) Une exprience clinique directe de cinq annes ou plus Parfaitement bilingue l'crit et l'oral (franais et anglais). Infirmire autorise avec permis professionnel sans restriction dans la province de travail Baccalaurat en sciences infirmires prfr; cependant, une combinaison dexprience et de formation sera considre Faire preuve dun leadership reposant sur lexprience Capacit proposer une approche organise et efficace au gestionnaire de cas Excellentes aptitudes en valuation, communication, pense critique et prise de dcision Aptitude comprendre les politiques, les aspects juridiques et lthique professionnelle du Rseau de sant spcialis SDM Une exprience antrieure avec les directives de Sant Canada pour le signalement des effets indsirables Excellentes aptitudes en communication en anglais (bilinguisme franais/anglais si ncessaire) Des comptences en informatique, y compris avec : Applications Microsoft (Outlook, Word, Excel et Internet Explorer); exprience avec les applications Web (Salesforce) Capacit faire des prsentations ses collgues de travail Capacit de demeurer objectif et davoir un bon esprit dquipe Capacit dadaptation dans un environnement en mutation Faire preuve dengagement quant au principe de prestation de services de qualit axs sur les clients Connaissance de la thorie et la mise en application de processus damlioration de la qualit en continu Connaissance des processus de gestion de cas Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How Youll Succeed At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type Full time Type of Role Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. #EN #SS #ON #J-18808-Ljbffr