Job Title

Join to apply for the Post Office Manager role at Shoppers Drug Mart Increase your chances of progressing in your career by applying for a role that values customer service, management and community impact. Why this role is important? This position is responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction. Duties & Responsibilities Leads by example and ensures that Post Office staff demonstrate our Core Values. Interviews and recommends final candidates for hiring. Ensures Post Office cashiers comply with all Store Standards. Trains employees in job functions and provides ongoing coaching and instructions. Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM. Customer Service Ensures exceptional customer service is provided beyond expectation. Ensures employees present a proper image to the public in accordance with Uniform Policy. Loss Prevention Ensures all loss prevention systems and procedures are performed according to Standards. Ensures procedures regarding parcel checks are adhered to. Qualifications Planning, judgment and decisionmaking skills. Independent thinking and decision making when dealing with issues related to customer requests. Ability to ask the right questions leading to appropriate solutions. Ability to act upon tasks and goals outlined by management. Experience Experience with retail and cash handling. Superior interpersonal skills. Efficient time management ability. Strong verbal and written communication skills. Effective organization and planning skills. Commitment to providing exceptional customer service. Working Conditions Ability to work flexible shifts, which may include nights and weekends. Why work in a Shoppers Drug Mart store? Each store has an AssociateOwner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. We recognize Canadas diversity and strive to reflect this in our products, people and culture. Accommodation is available upon request for applicants and colleagues with disabilities. #J-18808-Ljbffr