Job Title

Overview Monark White Rock, British Columbia, Canada Monark White Rock, British Columbia, Canada Position Operations Coordinator Location White Rock, British Columbia Department Operations Employment Type Permanent - Full-Time Minimum Experience Entry-level Compensation $50,000 - $60,000 Monark Group is committed to helping great ideas live up to their fullest potential. Our diverse team delivers world-class solutions across a diverse array of emerging & established lines of business. At Monark, you will do work that matters with people that are committed to helping our vision become a reality. Projects at Monark have an impact on the communities that our team members live, work & play in. What Will You Do Support planning and coordination of a program and its activities Ensure implementation of policies and practices Help build positive relations within the team and external parties Schedule and organize meetings/events and maintain agenda Ensure technology is used correctly for all operations Support execution of operational tasks, business growth and program development Troubleshoot problems with services or products Create presentations, summaries and helping materials to ensure better communication and company-wide understanding of the program Prepare contact center reps to manage customer interactions Identify operational issues and suggest practical improvements Prepare reports and analyze data to assist management in implementing the defined strategy Work with other departments and supervisors to understand business goals and develop operational procedures around it Other duties as required In Order To Be Successful, You Bring Proven experience as a Customer Support Supervisor, Team Lead, Operations Analyst, Project Manager or similar supervisory position in a contact center environment. Exposure to working in an omnichannel support model. Education: high school degree is required; University degree is preferred General knowledge of call center systems and tools Displays strong organizational and time management skills Excellent verbal and written communication skills, with solid command of English grammar, spelling and punctuation Relationship/partnership-building skills - listens attentively, solve problems creatively, and use tact and diplomacy to find common ground and drive positive outcomes Creative thinker, strong analytical skills, excellent facilitator Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Referrals increase your chances of interviewing at Monark by 2x Sign in to set job alerts for Operations Coordinator roles. Surrey, British Columbia, Canada 3 days ago Surrey, British Columbia, Canada 2 months ago Surrey, British Columbia, Canada 1 week ago Surrey, British Columbia, Canada 4 days ago Surrey, British Columbia, Canada 6 months ago City of Langley, British Columbia, Canada 1 month ago White Rock, British Columbia, Canada 3 months ago Surrey, British Columbia, Canada 3 months ago Surrey, British Columbia, Canada 2 months ago Surrey, British Columbia, Canada 2 months ago Langley, British Columbia, Canada 3 days ago Surrey, British Columbia, Canada 3 months ago Surrey, British Columbia, Canada 1 week ago Surrey, British Columbia, Canada 1 month ago Delta, British Columbia, Canada 3 months ago Aldergrove, British Columbia, Canada 1 month ago Maple Ridge, British Columbia, Canada 1 week ago Delta, British Columbia, Canada 3 months ago Surrey, British Columbia, Canada CA$48,000.00-CA$55,000.00 5 days ago Surrey, British Columbia, Canada 1 month ago White Rock, British Columbia, Canada 5 days ago Surrey, British Columbia, Canada 2 months ago Surrey, British Columbia, Canada 1 day ago Surrey, British Columbia, Canada 3 months ago Aldergrove, British Columbia, Canada 2 months ago Workplace Experience & Admin Support Partner White Rock, British Columbia, Canada 2 weeks ago operations manager - administrative services Surrey, British Columbia, Canada 1 month ago Maple Ridge, British Columbia, Canada 1 week ago White Rock, British Columbia, Canada 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr