Job Title

Overview Join to apply for the Business Technology Analyst role at goeasy Ltd. Join one of Canadas fastest-growing companies and be part of something extraordinary welcome to goeasy ! Were recognized for our inclusive, high-performance culture and have earned accolades such as Waterstone Canadas Most Admired Corporate Cultures , Canadas Top Growing Companies , TSX30 , Greater Toronto Top Employer , Best Workplaces for Women and Most Trusted Executive Teams , with TIME Magazines 2025 list of Canadas Best Companies honoring us. We are a leading alternative consumer lender focused on helping Canadians create a brighter future through products including non-prime leasing, unsecured and secured loans, and point-of-sale financing via easyhome , easyfinancial , and LendCare . If youre seeking an exciting, high-growth environment where your contributions matter, wed like to hear from you. Lets create a future of financial empowerment together. What youll be doing Collaborate with internal business and technology teams to understand platform needs, pain points, and enhancement opportunities. Translate business requirements into clear, actionable technical specifications for external platform partners. Serve as the primary point of contact for external vendors regarding platform functionality, performance, and change requests. Monitor platform performance metrics and operational KPIs, identifying areas for improvement or optimization. Support incident and problem management processes by coordinating with external partners to resolve issues efficiently. Participate in platform governance, ensuring compliance with security, data privacy, and operational standards. Maintain detailed documentation of platform configurations, integrations, and change history. Facilitate regular reviews with external partners to track progress, manage SLAs, and ensure accountability. Assist with developing, executing and maintaining high quality assurance standards around testing for projects, configuration changes and/or system enhancements. Act as a subject matter expert on project scoping and/or resolving complex issues or providing viable solutions to identified opportunities. Assist in the planning and execution of platform upgrades, migrations, change requests, and new feature rollouts. What experience youll need Bachelors degree in Information Technology, Business Administration, or a related field. 3+ years of experience in a business analyst or platform operations role. Strong understanding of enterprise platforms (e.g., CRM, ERP, cloud-based systems) and their operational lifecycle. Knowledge of Constellation Financial Softwares Asset and Edge platforms is a plus. Experience working with external vendors or managed service providers. Proficiency in documenting technical requirements, workflows, and integration points. Familiarity with ITSM tools (e.g., Jira, ServiceNow) and Agile methodologies. Excellent communication and stakeholder management skills. Experience with platform monitoring tools and performance dashboards. Knowledge of data governance, compliance, and security best practices. Certification in Business Analysis (CBAP, CCBA) or ITIL is a plus. Experience working in a regulated finance environment. Strong analytical, problem-solving and organizational abilities. Creative thinker with strong organizational skills and the ability to work in an ambiguous, fast-paced environment and manage multiple deadlines and priorities. Able to pass background checks (criminal, employment, and credit). Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. Additional considerations Internal Applicants: please apply through the link and provide written endorsement from your current manager. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. Why goeasy? goeasy commits to continuously enhancing its total rewards. Perks include financial benefits, health and lifestyle benefits, employee perks, and a focus on diversity, inclusion and equal opportunity employment. We provide accommodations during the recruitment process upon request. Other details Seniority level: Mid-Senior level Employment type: Full-time Job function: Business Development and Sales Industries: Consumer Services Note: This description reflects the current role and responsibilities and is not a complete job offer. #J-18808-Ljbffr