Job Title

Synopsis of the role The Bilingual Technical Support Specialist is responsible for providing escalated support to all online customers of Equifax products and services. Your role will involve troubleshooting, explaining access methods, and activating services. You will engage directly with customers to help them use our offerings more effectively, while gathering feedback to improve our products. What Youll Do Support customers primarily through email, chat, and phone, providing technical assistance and resolving issues. Advocate for customer needs and feedback to enhance product and service offerings. Use monitoring systems and tools to manage and resolve technical problems. Manage related documentation: client agreements, process mapping, updates, and archiving. Stay current on product knowledge and assist with training new hires and coaching peers. Collaborate with technology, marketing, sales, and operations teams to share insights and support crossfunctional initiatives. Demonstrate strong motivation, teamwork, fast learning, and problemsolving skills with experience in B2B, financial services, or credit industry. What Experience You Need Clear, confident communication of technology concepts to both technical and business customers. Technical understanding of core internet technologies. Basic Windows operation and administration experience. Strong organizational skills to prioritize customer issues and projects. Bachelors degree or equivalent combination of training and experience in Computer Science or related field. What Could Set You Apart Experience with G Suite products. Familiarity with ticketing platforms like ServiceNow. Proficiency in Jira. Seniority level MidSenior level Employment type Fulltime Job function Customer Service Location & Salary Toronto, Ontario, Canada Salary range CA$50,000.00CA$65,000.00 #J-18808-Ljbffr