Job Title

Staples Promotional Products-- Special Order Customer Experience Rep (18 Month Contract) Staples Promotional Products a division of Staples is a national leader in the promotional products industry. The Special Order Customer Experience Rep (SPO Customer Experience Rep) is responsible for customer satisfaction and the delivery of commitments made by the company. The role collaborates with the Sales Team, Special Order (SPO) Team members, and external vendors to ensure successful product sourcing, quoting, ordering, processing, and delivery of sales. What youll be doing Support assigned Sales Rep Teams by quoting, order processing, and followup through to delivery and invoice resolution. Maintain direct communication with clients, sending quotes, order confirmations, art proofs, tracking details, and responding to inquiries. Work closely with vendors for product sourcing, purchase order generation, tracking, and confirming delivery dates. Collaborate with the Special Order Team Lead and Accounting to ensure timely invoicing and resolve discrepancies. Attend team meetings and training to stay current with new products, trends, and system enhancements. Represent Staples at customer shows, corporate trade shows, and occasionally travel for special projects. Contribute to team success by sharing best practices and providing backup coverage when needed. Respond immediately to inquiries, issues, and customer complaints, maintaining high standards of satisfaction. What you bring to the table Exceptional customer service skills and a positive, supportive attitude in all situations. Highly proficient written and verbal communication, with attention to detail. Strong organizational skills, with the ability to prioritize and manage multiple tasks simultaneously. Technical proficiency for learning order processing systems and expert use of Microsoft programs (Excel, Outlook, Word, PowerPoint). Ability to adapt in a fastpaced and changing work environment. Solid knowledge of company systems, processes, and promotional products merchandising or purchasing skills are an asset. Strong attention to detail and organizational skills. Ability to support company and management initiatives. Basic Qualifications High School Diploma or equivalent combination of education and related experience. 2+ years of related, transferrable customer service experience. Preferred Qualifications Promotional products merchandising or purchasing experience. We Offer Inclusive culture with associateled Business Resource Groups. Vacation Allotment and Holiday Schedule. Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more. Seniority level Entry level Employment type Fulltime Job function Other Industries Retail Office Equipment #J-18808-Ljbffr