Job Title

Cabin Services Vendor Performance Manager/Chef du Rendement des fournisseurs - Service cabine role at Air Canada Reporting to the Senior Vendor Account Manager Cabin Services, this position is responsible for monitoring cabin services performance for international and B stations to ensure they meet service level agreements (SLAs) and commercial standards. The role will be key in developing key performance indicators (KPIs), processes and reports to track performance and provide improvement recommendations. Qualifications Certification from an accredited college or university in Aircraft / Business / Administration, or equivalent. Minimum 5 years relative experience in operation, training, process development, communications in an airline environment. Strong communication skills with the demonstrated ability to lead, motivate and develop personnel to achieve operational objectives within a multi-disciplinary organization. Familiar with Transport Canada aviation regulations and norms (an asset) Strong orientation towards change management and focused on measurable results. Familiar with Health Canada regulations and norms (an asset) Demonstrated capability to carry out projects independently to their successful completion within the budgeted time and cost. Ability to engage, motivate, and facilitate a cross-functional work team to achieve objectives. Must possess excellent and demonstrable project management skills and experience in delivering large projects. Demonstrated experience in cost/benefit tracking and strong analytical skills. Fully proficient with Microsoft Office software (i.e., Word, Excel, PowerPoint), and use of the internet. Excellent analytical abilities, strong interpersonal and communication skills. Excellent verbal and written communication skills in English and French. Excellent time management skills, ability to shift priorities on an ad hoc basis and flexibility with working hours. Knowledge and understanding of communications practices, tools and techniques is a plus. Advanced writing and editing skills. Demonstrate punctuality and dependability to support overall team success in a fastpaced environment. Please visit the Air Canada careers page for full job details. #J-18808-Ljbffr