Job Title

Overview HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working with the National Campaign for Better Hearing, our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 350 hearing healthcare clinics united behind the vision: To help more people hear better. Client Service Administrator: Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? If you are passionate about utilizing your skills to change clients lives, we would love to hear from you. How Youll Make An Impact As an integral member of our team, youll create a welcoming environment for our clients, providing them with exceptional service every step of the way. Youll foster positive relationships with both clients and colleagues, ensuring every clients hearing journey is smooth and enjoyable. Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. Youll greet clients, manage inbound phone calls and emails, and answer customer inquiries with professionalism and warmth. Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups. Clinic Maintenance: Keep our clinic looking its best. Youll organize and tidy the client waiting areas and ensure supplies are stocked and ready. Administrative Support: Maintain client files, manage stock orders, and support clinic operations. Youll handle basic hearing aid maintenance, help with events, and support local promotions. Accounting & Insurance: Process payments, track insurance claims, accounts receivable management, and maintain inventory with attention to detail to ensure smooth financial operations. What You Bring At least 2 years of customer service experience Strong organizational skills and ability to manage multiple priorities Experience in Microsoft Excel What We Offer Competitive compensation package Generous paid time off including 10 days vacation and 10 wellness days RRSP Matching Healthcare and Dental for yourself and dependents Access to ongoing training and development Corporate discounts through Perkopolis and discounted rates to GoodLife Fitness Equal Opportunities HearingLife Canada is committed to a diverse and inclusive workplace. It is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please indicate any accommodations you will require throughout the recruitment process in your application. While we appreciate the interest of all applicants, only those selected for an interview will be contacted. #J-18808-Ljbffr