Job Title

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service. ***Hospitality & Guest Service*** - Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room - Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate - Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge - Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You - Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guests order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids - Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru - Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs - Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue - Listens carefully to guests and apologizes for the experience in the case of a complaint ***Restaurant Operations*** - Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided - Prepares all products as required, following the order monitor to ensure the accuracy of every order - Communicates showcase and product needs to ensure proper product availability for guests - Regularly takes temperatures of the required products and records in the Time & Temperature Log ***Policies & Procedures*** - Follows all restaurant policies, procedures and standards - Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant - Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner ***Health & Safety*** - Works in compliance with occupational health and safety legislation - Knows, understands and follows safe work practices and procedures - Uses or wears personal protective equipment or clothing as required - Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner - Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone ## **REQUIREMENTS** - Customer service background preferred - Previous experience in Quick Service an asset - Friendly and outgoing - Flexible schedule ***Job applicants responding to this posting may be applying to a Tim Hortons restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.*** By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.