Job Title

Employer: Santas Village Inc.Position: Park Operations ManagerTerms of Employment: Full-time / PermanentLocation: Bracebridge, OntarioEmployment Address: 1624 Golden Beach Road, Bracebridge, ON, P1L 1W8Hours of Work: 40 hours/weekLanguage: EnglishBenefits: Eligible for discretionary bonuses and/or salary increases in accordance withcompany policy. Eligible for Health, Dental and Vision Insurance. Also eligible for employeediscounts/perks and opportunities for professional development and advancement.Salary: $ 90,005 CAD / yearContact: Please send resumes to and include Park OperationsManager in the email subject line.Job Overview: The Park Operations Manager is responsible for overseeing the daily operationsof all attractions, entertainment and ground services in the park. This role ensures a safe,efficient, and enjoyable experience for guests while managing a team of ride operators,entertainers and maintenance staff.Duties: Supervision:o Leading and developing your operations teamo Providing effective training programs and mentorshipo Designing and implementing training initiatives that enhance team performanceo Ensuring staff are equipped with the necessary skills and knowledgeo Providing ongoing support and evaluating training outcomes to ensure highstandards of service and safety Safety Compliance:o Ensuring all rides and attractions comply with safety regulations and operationalstandardso Conducting regular inspections and audits of ride operations Guest Experience:o Monitoring guest interactionso Addressing any issues or concerns promptly to maintain a positive guestexperience Staff Scheduling:o Developing and managing staff schedules to ensure adequate coverage duringpeak and off-peak times Operational Efficiency:o Analyzing ride operation data to identify areas for improvemento Implementing strategies to enhance efficiency Maintenance Coordination:o Collaborating with the maintenance team to schedule regular maintenance andrepairs, minimizing downtime for attractions Emergency Response:o Developing and communicating comprehensive emergency response proceduresto ensure all team members are thoroughly trained and equipped for effectiveresponseo Managing First Aid responders, ensuring they are well-prepared to handleemergencies efficiently and safely Budget Management:o Assisting in management of the operational budget for ride operations,entertainment and festivals, including labour costs, supplies, and maintenance Training Programs:o Developing and executing comprehensive training programs for both new andexisting staff with a focus on ride operations, safety protocols, and guest serviceexcellenceo Ensuring that all training materials and methodologies align with industrystandards and organizational objectives Grounds and Landscaping:o Overseeing the overall upkeep of the park and providing supervision to theLandscaping and Grounds teamo Planning landscape designs and identifying key focus areaso Developing a regular maintenance schedule to ensure a pristine and well-maintained environmentRequirements: Completion of College program in Hospitality Management, Business Administration, orrelated field 1+ years of experience in attractions/recreational operations management, preferably ina theme park, recreational, or entertainment environment Strong leadership and team management skills Must have a working knowledge of attraction systems, including coaster block systems,safety system redundancy, as well as Technical Standards and Safety Authoritystandards and protocols Must have a working knowledge of multiple ride platforms and experience withnegotiating, and procuring amusement devices Experience developing attractions operating procedures, training and contractual termsfor attraction procurement Excellent communication and interpersonal abilities Strong leadership skills and a passion for guest service Knowledge of safety regulations and operational best practices for amusement rides Ability to work in a fast-paced environment and make quick decisions under pressure Flexibility to work weekends, holidays, and extended hours as needed Duties require being outdoors in all types of weather #J-18808-Ljbffr