Job Title

BenefitsDental insuranceFree uniformsHealth insuranceTraining & developmentOverviewReporting to the General Manager, the Office Manager will be responsible for the overall performance of office functions and staff. The Office Manager will be required to track and report on various office functions including sales, payroll, vacations, operations, and other finances. In addition, the incumbent will have a strong emphasis on managing administrative processes.Duties & ResponsibilitiesThe following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.Administration ManagementPlan, direct, coordinate, and manage various aspects of office operations and procedures to ensure the standards for organizational efficiency and effectiveness are upheld and maintainedManage performance of office staff, including supervising and delegating responsibilities as needed, completing payroll timesheets and submit to Franchise Owner, and manage vacation schedules of office staff to ensure adequate coverageOnboard and train new office employeesRespond to and resolve office, building and maintenance issues that ariseActively manage the meeting schedules for all management within the office and within support functions as necessaryPlan and coordinate client-focused events and internal staff activitiesAdhere to security and confidentiality policies all timesMaintenance of office equipmentImplement office and workplace policies and proceduresMonitor and maintain the office supplies, uniforms and equipment inventory as neededFacilitate exceptional customer service to vendors and suppliers by ensuring inquiries are actioned by the respective parties in a timely mannerIdentify resources needed for assignments, assign individual responsibilities and follow-up to ensure timeliness and quality of solutions providedResponsible for ensuring that Alarm Lock and Safe, Alarm System and Computer back-up are functioning effectivelyAttend to incoming calls when receptionist is unavailablePreparing for weekly meeting with the Franchise Owner to review financial condition of the companyOperationsSupport operations to help ensure efficiencies and compliance to company policiesAssist operations with proper completion of work orders including crew and subcontractor performance, file documentation, and communication with the customersOrder and maintain marketing materials utilized for all current campaignsPrepare for weekly meetings with the General Manager to review company operational functionsEstablish and maintain strong relationships with other ServiceMaster franchiseesManage customer complaints and involve respective resources to establish a sustainable solutionConduct exit interviews for employees leaving the companyGeneralMaintain professional conduct and appearance in all internal and external facing activitiesEstablish positive rapport with clients when possibleProvide an exceptional level of service that exceeds the expectation of the clientConduct all work in accordance with company safety policies to ensure a safe work environmentAdherence to all company workplace policiesPerform other duties as may be requiredQualificationsTo perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Characteristic and Ability RequirementsResults-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelinesStrong management, planning and leadership skillsHighly effective negotiation and conflict resolution skillsDemonstrated ability to exercise necessary cost control measuresEffective communication skills both written and verbalAbility to engage clients and deliver excellent serviceThorough decision making skillsHighly organized, strong attention to detail and ability to multi-taskDemonstrated sound work ethicsProven ability to build and maintain strong working relationshipsFlexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlinesOperates with honesty and integrity with a genuine desire to make valuable contributions to the teamTeam player that fosters team-based learningWorks well independently and in a team environmentWork Experience RequirementsWork experience required: Minimum of five (2) years of experience in a management or supervisory role is required.Job related experience required: Minimum three (2) years of experience in administration management is preferredTechnical RequirementsEquipment: Computer, Printer, Photocopier, Telephone, Fax MachineSoftware: Outlook, Word, Excel, Direction, NotePager ProPhysical RequirementsThis position requires low level of physical exertion. Moderate intensity of sensory effort is required.Working ConditionsThere is a low risk of exposure to adverse working conditions.Time will primarily be spent in an office environment during regular office hours. There may be requirements to work outside of the office on occasion. #J-18808-Ljbffr