Job Title

Posting Type Temporary End Date (if applicable) 06/05/2026 Classification Title FT Support Staff D Pay Band D Min Salary $26.77 Max Salary $31.01 Position Summary Reporting to the Director, Student Success the incumbent provides proactive customer service through the dissemination of accurate and up-to-date information relating to a variety of College program/course delivery, services and other College activities to the Community and to the College, and provides clerical support for all departments within the Student Success cluster. Location/Campus Thunder Bay Campus Education Minimum level of formal education required for the position 1 year certificate or equivalent education Specific course(s), certification, qualification, formal training or accreditation required for the position No additional requirements Additional Requirements Field(s) of Study Office Administration Experience Typical number of years of experience, in addition to the necessary education level, required to perform the responsibilities of the position Minimum of two (2) years Type of Experience 2 years of full-time related front line service in an office environment with exceptional customer service. Experience in use of computer systems, preferably student systems i.e. Blackboard, Banner 9, SSB ; COGNOS ; DocuSign; Vendor portals (i.e Grand and Toy); MS Bookings/MS Outlook; Accuro Extensive knowledge of the Confederation College Website. General knowledge of all college departments and policies Excellent interpersonal and client service skills Excellent verbal and written communication skills Ability to work under pressure and to respond with tact, diplomacy and professionalism. Effective listening skills and ability to empathize with clients, while adhering to policy. Ability to effectively probe and uncover client need for effective service delivery Ability to work both independently and in a team environment providing quality customer service. Sound keyboard skills; computer knowledge in a Microsoft environment, operations within the portal and internal and external facing computer systems Demonstrates attention to detail and strong problem solving and critical thinking skills. Posting Detail Information Posting Number SU-F-24-192P Close Date 10/31/2025 Hours of Work 35 hrs/week Shift Type 830-430 including some evenings and weekends