Job Title

Range : 125,600.00 - 188,400.00 CAD Job Description : Director Player Risk Monitoring & Intervention GAME ON OLG needs you Weve said GAME ON, and we mean it OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2023-24, OLG delivered a record $2.4 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction that builds on successes to date as a world class gaming entertainment leader with a globally admired omni-channel platform. OLG is advancing its safer gambling strategy and looking for a passionate leader to oversee player risk monitoring and intervention operations. Youll ensure early identification of players at risk of gambling harm and lead effective, empathetic outreach and support. This includes managing vendor-delivered monitoring systems, collaborating on data analytics, and guiding frontline teams in delivering care-driven interventions. YOUR ROLE IN THE GAME Reporting to the VP Safer Gambling, you will be empowered to : Lead the evolution of OLGs player risk monitoring and intervention strategy, using data insights to identify atrisk players early and drive timely, effective, and supportive actions aligned with regulatory standards and player wellbeing goals. Strengthen the use of data analytics and player risk modelling to enhance how we detect, understand, and respond to player riskdeveloping new approaches to improve accuracy, scalability, and impact of interventions. Oversee the implementation and continuous improvement of intervention protocols, including outreach, referrals, and accountlevel controls, ensuring decisions are informed by data, grounded in empathy, and aligned with OLGs Ethics & Compliance Framework. Act as the business lead and subject matter expert on the Player Risk Monitoring Tool steering committee, guiding enhancements to the tool and ensuring frontline teams are equipped to deliver consistent, datainformed, playercentred interventions. Develop and refine KPIs, dashboards, and reporting frameworks to monitor program effectiveness, inform leadership and regulatory reporting, and identify opportunities to scale proactive outreach through both automated and humanled solutions. Build and lead a highperforming, inclusive team that champions safer gambling innovation, embeds datadriven practices into daily operations, and contributes to OLGs broader EDI and player health strategies. WHAT YOU NEED TO PLAY Work Experience : 10+ years experience in risk monitoring, compliance, or customer protection in regulated industries (e.g., financial services, healthcare, gaming) Proven leadership of multidisciplinary teams and vendor management Strong understanding of intervention protocols, contact centre operations, and regulatory frameworks Excellent communication, analytical, and decisionmaking skills Strategic mindset with a collaborative, inclusive leadership style Critical Skills : Risk Monitoring & Intervention : Deep understanding of risk detection and intervention practices, applied consistently in frontline operations. Operational Leadership & Decision Making : Provide operational leadership for daily monitoring and outreach, ensuring teams are trained and supported to deliver effective interventions, while using sound judgment to manage complex cases that balance player wellbeing, regulatory requirements, and organizational risk. Vendor Management : Oversees vendor relationships and performance, ensuring compliance and alignment with business goals. Business & Technical Acumen : Balance customer protection with operational efficiency, while ensuring secure and effective use of risk monitoring technologies within a regulated environment. Relationship Building : Builds strong internal and external partnerships to enhance monitoring and intervention outcomes. People Leadership : Develops and motivates teams, fostering accountability, empathy, and alignment with OLGs values. Change Management, Communication and Analytical Thinking Licenses, Registrations, Certificates : This role may require a Category 1 or Category 2 Gaming Assistant Registration (License) from our regulator, the Alcohol and Gaming Commission of Ontario (AGCO). If required, employment is conditional upon obtaining and maintaining this registration (license), which will be initiated at the offer stage. PERKS OF JOINING OUR TEAM Part of a Bigger Picture : socially responsible company that gives back all its profits to the province and people of Ontario Flexible Work Environment : to help balance both work and life Freedom to Innovate : supports new and better ways to be successful Be your Authentic Self : environment that values diversity as a source of strength Learning Galore : 24-7 access to robust online learning programs Public Service Pension Plan : participate in a major defined benefit pension plan sponsored by the Government of Ontario Variable Pay Program : performancebased incentives to share in our success (Permanent OLG Employees Only) #J-18808-Ljbffr