Job Title

Join to apply for the Adj. aux SHM role at TD 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Remuneration $23.37 - $31.20 CAD Description du poste TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based on the candidates skills and experience, jobrelated knowledge, geographic location, and other specific business and organizational needs. Lieu de travail Ajax, Ontario, Canada Horaire 15 Secteur dactivit Services bancaires personnels et commerciaux Job Details The position is Parttime minimum 15 hours and reports to the Manager, MMS Assistants Work volumes are received directly from your associated MMS during scheduled hours The MMS Assistant position is primarily remote, working from your home office or specific TD location Flexible scheduling in partnership with your associated MMS and Manager, MMS Assistants Key Accountabilities Maximize support in relation to credit administration Maintain good relationships with partners including followup, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessary Gather client documentation after initial MMS customer meeting and process credit application Process assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitments Support customer journey through deal process while responding to any mortgage suite details product / policy for clarifications Shareholder Ensure all supporting documentation is received and validated, according to internal processes and/or business/industry regulation, to provide complete and accurate information for credit requests Contribute to achievement of MMS credit quality objectives and meeting or exceeding individual targets Meet and where possible exceed timeline commitments by processing transactions and replying to requests accurately and on time Partner with administrative support groups to facilitate the endtoend credit decision process Support the achievement of business objectives by supporting sales goals Understand and apply bank and business channel operating policies and procedures Contribute to business objectives for Operational Excellence and support process improvement opportunities Escalate nonstandard or highrisk transactions / activities as necessary Be knowledgeable of and comply with Bank Code of Conduct Be knowledgeable to full mortgage suite of products and services EMPLOYEE / TEAM Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions Participate in team meetings, employee surveys, action planning, and training sessions Contribute to the success of the team by willingly assisting others in the completion of assigned duties Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand ambassador for your business area/function and the bank, both internally and/or externally BREADTH & DEPTH Requires established customer service skills to perform a range of routine activities and multistep customer transactions, generally with limited financial impact Requires a broad knowledge regarding basic product suite of business supported Understands how the assigned duties relate to others in the customer or sales team and how the team integrates with others Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates nonstandard issues internally; typically addressing routine requests requiring minimal discretion Impacts team results through the quality of the services or information provided to customers Follows RESL procedures and practices and recommends opportunities to improve processes in their own work area Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood Requires working knowledge and skills developed through formal training or work experience Reports to a Manager or above The Ideal Candidate Will Minimum 1 year working in a client facing and/or administrative role Have mortgage/credit lending experience Have superior computer / technology skills Have superior proficiency with MS Office suite, including Word, Excel and PowerPoint Be highly organized and a selfstarter, able to work independently and multitasking in a fastpaced, competitive market Demonstrate excellent timemanagement skills, and be able to meet/exceed timelines and SLA expectations from a customer as well as businesspartner perspective Demonstrate highlevel accuracy and attention to detail Demonstrate excellent customer service skills, leveraging strong interpersonal and communication skills Be willing to work variable hours, including evenings and weekends Be bilingual (English/French), or other language requirements as needed propos de nous La TD est un chef de file mondial dans le secteur des institutions financires. Elle reprsente la cinquime banque en Amrique du Nord suivante son nombre de succursales. Chaque jour, nous offrons une exprience client lgendaire plus de 27 millions de mnages et dentreprises au Canada, aux tats-Unis et partout dans le monde. Plus de 95 000 collgues de la TD mettent en commun leurs comptences, leur talent et leur crativit au service de la Banque, des clients quelle sert et des conomies quelle appuie. Nous sommes guids par notre vision dtre une meilleure banque et par notre objectif denrichir la vie de nos clients, de nos collectivits et de nos collgues. Notre programme de rmunration globale Notre programme de rmunration globale reflte les investissements que nous faisons pour aider nos collgues et leur famille atteindre leurs objectifs en matire de bientre mental, physique et financier. La rmunration globale la TD inclut le salaire de base, la rmunration variable et bien dautres rgimes cls, comme des avantages sociaux en matire de sant et de bientre, des rgimes dpargne et de retraite, des congs pays, des avantages bancaires et des rabais, des occasions de dveloppement de carrire et des programmes de rcompenses et reconnaissance. Renseignements Supplmentaires Nous sommes ravis que vous envisagiez une carrire la TD. Sachez que nous avons cur daider nos collgues russir dans leur vie tant personnelle que professionnelle. Cest dailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un rgime davantages sociaux concurrentiel. Formation et intgration Nous tenons nous assurer que vous disposez des outils et ressources ncessaires pour russir votre nouveau poste. Dans cette optique, nous organiserons des sances dintgration et de formation. Processus dentrevue Nous communiquerons avec les candidats slectionns pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par tlphone avec tous les candidats pour leur faire part de notre dcision. Mesures dadaptation Laccessibilit est importante pour nous. Nhsitez pas nous faire part de toute mesure dadaptation (salles de runion accessibles, soustitres pour les entrevues virtuelles, etc.) dont vous pourriez avoir besoin pour participer sans entraves au processus dentrevue. Exigences linguistiques (Qubec uniquement) Sans Objet Seniority Level Entry level Employment type Parttime Job function Other Banking Referrals increase your chances of interviewing at TD by 2x Sign in to set job alerts for Adj. aux SHM roles. Ratings Forward: S&P Global Early Careers Networking Event Strategic Finance Analyst II (Revenue, SMB) Strategic Finance Analyst II (Revenue, SMB) Strategic Finance Analyst II (Revenue, Marketplace) Strategic Finance Analyst II (Revenue, Marketplace) Markham, Ontario, Canada CA$90,000.00-CA$95,000.00 1 day ago Business Systems Analyst - Commercial Lending Business Systems Analyst - Commercial Lending Bilingual Administrative Assistant (Remote) Bilingual Administrative Assistant (Remote) Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr