Job Title

DATE: October 23, 2025 CLOSING DATE: November 6, 2025 LOCATION: Bradford, ON Bradford House COMPENSATION: $55,239 - $67,560 Annually Prorated CONTRACT DURATION: 18-Month Contract VACANCY: 1 WORK TYPE: Onsite Job ID: 10370004 Who We Are LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. LOFT serves 20,573 annually and provided 1,856 units of supportive housing last year. LOFT is one of Ontarios largest mental health service providers of its kind and is recognized as a Nonprofit Employer of Choice Award (NEOC) recipient. Job Summary The Team Leader, Personal Support Services is responsible for a range of services for individual resident/tenant members. The Team Leader-Personal Support Services will provide direct support to clients in a psychosocial (recovery) service approach, assist, in liaison with the Program Director/Manager and the staff team with the implementation and maintenance of all services and perform administrative tasks related to the operation of the program. There will be an expectation to actively contribute to the programs staff team and to adhere to the established routines or protocols of the program including emergency, security, medication, fire and general health and safety practices. This position may involve work on weekends. Bradford House provides specialized assisted living support to vulnerable older adults with complex needs. Bradford House responds to each residents needs, so they can live safely and in good health in the community as they age. Through our care, we aim to postpone for as long as possible, or eliminate, any need for institutional care. Our program offers 24/7 care through our specialized Personal Support Worker (PSW) team, providing such services as assistance with personal care, essential housekeeping, laundry services, medication support and escorts to appointments. What You Will Do Support of the physical and mental health requirements of resident/tenant members Establish a working rapport with resident/tenant members that supports their dignity, self-direction and facilitates their psychosocial, behaviour management and medical needs, as required. Monitor mental health related behaviours and provide support as required. Identify changes in behaviour and/or other indicators of decompensation with residents mental health challenges. Provide input into team planning to manage residents mental health issues. Take the lead role and intervene in crisis situations related to residents mental health concerns. Identify and report any incidents of suicide ideation among residents; ensure a safe environment for the resident to reduce the risk of self-harm. Facilitate conflict resolution between residents with psychiatric disabilities. Monitor residents psychotropic medications and notify appropriate mental health/medical professionals regarding related issues as required. In liaison with the Program Director / Manager, assist with monitoring and maintaining resident/tenant members appointments with physicians, community agencies, support services and other services, as required. Support resident/tenant members with reminders related to taking their medications at the scheduled time(s) and in accordance with their physicians instructions, as required. Monitor and support resident/tenant members with medical problems and illnesses, including cleaning areas which require immediate attention, i.e. linens, floor coverings, etc. for the comfort and support of the members. Further, to record illnesses, the circumstances and arrange for medical/emergency intervention in liaison with the Program Director / Manager. Maintain and record all appointments and hospital admissions for resident/tenant members. Encourage and assist resident/tenant members in activities of daily living, such as laundering, dressing, personal hygiene, ambulation, meals, continence care, bed making and shopping. In liaison with the Program Director / Manager, assist with the coordination of admission and discharge procedures and input client information into the data/CIS system as applicable. Promote a normalized lifestyle through daily living chores and support with managing behaviours arising from cognitive issues. Provide crisis intervention and manage emergency situations according to LOFT policies. Provide social support and escort residents to medical appointments and social activities. Maintain current and accurate records of care services and document behaviours in accordance with procedures. Participate in regular meetings to develop and monitor goals of support for residents/tenants. Report and consult with the Program Director / Manager on special incidents within 24 hours. In liaison with the Program Director / Manager, provide ongoing assessment and coordination of support services. Maintenance of security, fire and general health and safety In emergencies, contact appropriate services and record incidents; contact with the Program Director or designated person per procedures. If a resident/tenant member is missing, follow program procedures. Ensure equipment and supplies are available and report maintenance needs. Social/Recreational Activities Participate in development, implementation and evaluation of recreational and social programming. Purchase supplies for programs and assist with publicity materials. Maintain accurate records of program participants and communicate absences to staff as applicable. Ensure equipment and supplies are available and report maintenance needs. Actively participate in all planned program activities and encourage positive interactions among participants. Drive the van to transport residents for outings and lead activities as required. Other related duties and delegated responsibilities from the Program Director / Manager Participate in resident/tenant activities, staff meetings, training sessions and the Occupational Health and Safety Committee. Prepare the work schedule for PSW staff at the Orillia House site. Prepare payroll submissions for casual/relief PSWs using Excel and email as required. Accept other delegated assignments from the Program Director / Manager pertaining to the Orillia House Supportive Housing Program. What You Bring Must Haves Completion of a post secondary education in Human Services (e.g., PSW certificate or related college diploma) or a current and valid RPN designation from a recognized Ontario MOHLTC standards. Experience with vulnerable, older persons and seniors with mental health issues, addictions and other needs. Ability to organize activities and work with individuals and groups in assessment and problem solving. Ability to intervene and manage crisis situations. Knowledge and experience with a psychosocial rehabilitation (PSR) approach. Ability to organize and work with individuals and groups in assessment, problem solving and crisis management. Ability to interact with clients in a positive and supportive manner. Physically able to perform demanding body mechanics (lifting, transferring, etc.). Basic knowledge of medications and general health conditions. First Aid and CPR certification. Excellent verbal and written English skills. Excellent computer skills. Ability to work effectively in a team and in a multicultural environment. Ability to interact with clients and professionals and staff. Knowledge of social and community services for seniors. Nice-to-Haves Valid Ontario Drivers License preferred. Ability to communicate in another language is an asset. Understanding of cultural competency and anti-oppression framework. Experience with a multi-barrier client group. What We Offer E-learning program available year-round. Starting vacation time above minimum standard. Additional paid personal and paid sick days. Professional development budget to nurture and shape your career. Corporate Gym membership rate with GoodLife Fitness. Access to Perkopolis discounts. Access to unlimited DEI trainings through the Canadian Centre for Diversity and Inclusion. Our Commitment to Diversity and Inclusion LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFTs vision is that together, we can all live successfully in our community. Our client population reflects Ontarios diverse community and LOFTs goal is to build a workforce reflecting that diversity. We encourage applicants even if they dont meet every box but feel they would thrive in this role. Note: A satisfactory vulnerable sector check (VSC) is also required. Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications. Follow us on: LOFT, LinkedIn, Indeed, Glassdoor, Instagram LOFT Community Services is committed to fostering an inclusive and accessible environment and building a workforce that reflects the diversity of the community. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting or (416) 979-1994. #J-18808-Ljbffr