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Published Apr 10, 2023 in Hiring User support technician Employer: Hanatech Inc. Industry Title: Information Technology Job Type: Full-Time, Permanent Start Date: As soon as possible Language: English Minimum Education: bachelors degree (equivalent) in computer programming (science), network administration, or related engineering Positions Available: 2 Location: Fall River, NS Job Summary Hanatech Inc. is a leading Atlantic Canadian IT solution provider, offering easy-to-use and cost-effective solutions and 24/7 Managed IT Services. We pride ourselves on providing our clients with robust, integrated, and secure solutions. Our company works with a variety of local and national clients, fostering long-term relationships and partnerships. As our industry and company grow, so do opportunities for our employees. We seek individuals excited about learning, making a difference, and becoming successful leaders. Our most valuable investment is our employees. We currently have openings for User support technicians across different industries. Description User support technicians provide first-line technical support to users facing issues with hardware, software, and communications systems. They are employed by hardware manufacturers, software developers, call centers, IT departments, independent support companies, or may be self-employed. Job Duties Prepare reports, manuals, and documentation on software status, operation, and maintenance. Handle user queries and issues, ensuring they are captured, validated, and triaged. Communicate effectively with users through appropriate channels. Improve support processes through analysis, automation, training, and organizational changes. Identify, diagnose, and categorize issues, providing solutions. Advise users on actions and monitor issues from start to resolution. Serve as the routine contact point for support requests. Respond to service requests, providing information and solutions. Assist in developing support standards and documentation. Guide users through software functions and backend operations. Collaborate with development teams on upgrades and updates based on customer feedback. Respond quickly to helpdesk requests and create training materials with screenshots. Provide technical support for hardware, software, and systems issues. Document procedures and maintain system performance. Work with clients to resolve problems and promote self-sufficiency. Run diagnostics, clean systems, and train new staff. Configure network and security settings, ensuring daily service delivery. Apply Today If you meet these requirements and wish to join this dynamic industry, please submit your resume to . Use the email subject: User support technician, job post date 10 April 2023 . For more information, contact our office at 1-844-HANATEC ext. 33. #J-18808-Ljbffr