Job Title

Experienced General Practice Administrator The closing date is 28 September 2025 On 1st August 2025, Morecambe Bay Primary Care Collaborative, your local not-for-profit GP federation, will begin supporting the patients of Coniston for a 12 month period, while a longer term provider is secured. The surgery is open 5 days a week, with no lone working at any time. Your working hours will be between 08:00 and 18:30, Monday to Friday. We are looking for a part-time Administrator to join our team. You will be the welcoming face of the practice, helping patients feel supported from the moment they walk in. Youll be answering phones, booking appointments, signposting patients, and ensuring smooth front desk operations. No NHS experience? Thats okay. If youre organised, confident, and have a warm, professional manner, well teach you the rest. Who are we looking for Live in or near Coniston Want to support their local community Are great communicators with a helpful approach Can work up to 30 hours per week across weekdays What we offer Thorough training and induction Supportive colleagues and a great team culture A stable, meaningful role in the heart of your village We know local knowledge and community ties are valuable and wed love to have you on board. Apply now or contact us for a friendly chat about the role. About us Morecambe Bay Primary Care Collaborative is the largest employer of Primary Care colleagues in South Cumbria. We are a not-for-profit Community Interest Company, and work to support, guide and underpin primary medical care across Lancashire and South Cumbria. We value education and learning, hosting the Lancashire and South Cumbria Training Hub. We have a great team on our board that guide our organisation, and you will be supported to excel in your role. Job responsibilities We are looking to recruit an experienced General Practice Administrator to work as part of a team providing a full administrative service. To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties include greeting and directing patients, effective use of the appointment system, booking appointments, processing information and assisting patients as required. To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, and liaise with multidisciplinary team members and external agencies such as secondary care and community service providers. Key requirements of the role: The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately Signpost patients to the correct service Initiating contact with and responding to requests from patients, team members and external agencies Code data on the clinical IT system Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients' healthcare records as necessary Direct requests for information to the administrative team (e.g., SAR, letters from insurance solicitors, DVLA forms) Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Confidentiality In the performance of the duties outlined, the post-holder may have access to confidential information relating to patients, carers, and other healthcare workers. All such information must be treated as strictly confidential and disclosed only in accordance with MBPCC policies and procedures relating to confidentiality and the protection of personal data. General The post holder will participate in and help develop a culture that promotes equality and values diversity, comply with Equality and Diversity policies, observe openness and transparency, and participate in safeguarding training as required. The post holder will also participate in any training programme implemented by MBPCC. This job description is not exhaustive and may change; changes will be discussed. Reviews occur at least annually. When applying for this role, please include your mobile number on your application so we can contact you if needed. Person Specification Disclosure and Barring Service check Disclosure Barring Service (DBS) check carried out. Personal Qualities Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Experience Experience in General Practice Administration Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting Qualifications Educated to GCSE level or equivalent GCSE Mathematics and English - C or above NVQ Level 2 in Health and Social Care Skills & Knowledge Excellent communication skills - written and oral Clear, polite telephone manner Competent in the use of MS Office applications Effective time management - planning and organising Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the DBS to check for any previous criminal convictions. Employer name Morecambe Bay Primary Care Collaborative #J-18808-Ljbffr