Job Title

Service Manager (Truck an d Trailer Service Operations) Location Edmonton Alberta Salary : 80k-90k depending on experience We are seeking an experienced and highly organized service manager to lead the daily operations of our truck and trailer service department the ideal candidate will have a strong background in heavy duty vehicle maintenance, excellent leadership skills and a commitment to delivering outstanding customer service. This role involves managing technicians, coordinating repairs, ensuring compliance and driving departmental performance. Key Responsibilities Oversee daily service department operations including scheduling job assignments and work order flow Ensure all repairs and maintenance are completed efficiently accurately and on time Monitor service quality to meet or exceed customer expectations Lead train and support a team of service technicians and support staff Conduct performance reviews and implement ongoing training and development programs Promote a culture focused on safety accountability and continuous improvement Serve as the primary contact for all service related customer inquiries and concerns Communicate clearly with customers about diagnostics timelines and costs Build strong long term client relationships through excellent service delivery Coordinate with the parts department to ensure timely access to necessary components Ensure all service activities meet DOT safety and industry compliance standards Maintain detailed and accurate service records inspections and logs Track key performance indicators monitor department budgets and drive profitability Assist with job cost estimates and prepare service quotes and invoices All other related tasks Qualifications for the Service Manager (Truck And Trailer Service Operations) : Proven experience in a supervisory or management role within truck and or trailer service operations Strong knowledge of heavy duty truck and trailer maintenance and repair procedures Excellent leadership organizational and communication skills Ability to interpret technical manuals and schematics Proficiency with service management software and Microsoft Office Customer focused with a strong service mindset Valid drivers license CDL is considered an asset Five or more years of experience in the truck and trailer service industry Familiarity with top brands including Freightliner Kenworth Peterbilt Great Dane and Utility Strong understanding of DOT OSHA and FMCSA regulations Apply today, send your resume to #J-18808-Ljbffr