Job Title

What is in it for you : Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler Opportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform laundering Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision and complimentary counseling wellness sessions financial and family planning through LifeWorks Access toour company-matchedDefined ContributionPension Plan(DCPP) Opportunity to develop your talent throughcoaching andour Leadership Mentoring Programs Competitive Salary starting at $ 64505 What you will be doing : Reporting to the Front Office Manager responsibilities and essential job functions include but are not limited to the following : Responsible for the smooth operation of the Royal Service & Reservations departments while maintaining close relationships and communication with Housekeeping Front Office Sales Revenue Management Conference Services Engineering and F&B Drive Enhanced Royal Service culture ensuring that Royal Service team is able to answer guest enquiries and meet guest needs without having to forward the call. Ensure Royal Service Manager is utilized to its fullest capabilities and provide training where required to other departments to ensure compliance to all standards Analyze reports in Royal Service Manager and proactively flag negative trends to service excellence committee to drive increased guest satisfaction Handle guest concerns and react quickly logging and notifying proper areas and ensuring effective meaningful follow-up Embrace the role of Royal Service Manager champion on property and be the point of contact for the Accor Property Systems team. Full understanding of the Loyalty Program benefits redemptions policies etc. as it relates to Reservations and champion the training and learning of Teams in this area. Work closely with Director Sales & Marketing and the Revenue Management Team using Revenue Management philosophies to maximize top line revenue. Attend Revmax meetings Liaise with Revenue Management Team daily to ensure rate integrity and hotel inventory is accurate and balanced Coordinates with Rooms Department Heads to maximize inventory levels during high occupancy / sold out nights Consistent communication with GRC : including updating of hotel information via Sellweb submitting in-Touch updates rectifying booking errors as needed and ensure guest satisfaction and reservation standards compliance. Research audit and process travel agent commission requests Manage and coordinate all group and individual reservations. Oversee Groupmax submission and group wash Review arrival reports and VIPSs to ensure all special requirements are met Oversee daily administrative tasks such as amenity orders welcome cards and reports Review and ensure that reservation details and blocking is in line with group resumes and ensure overall guest satisfaction is maximized Monitor group cutoff dates Have a complete knowledge of the hotels emergency procedures; work with Safety & Security Manager to ensure all emergency systems are up-to-date and team is fully trained to execute emergency procedures Oversee radio systems and communication. Work with BC communications to solve any challenges Ensure effective utilization and productivity of all staff through planning hiring scheduling and adhering to budget / forecast parameters Develop implement and maintain SOPs related to Reservations & Royal Service Create and maintain a Heartist approach within the department to ensure both an internal and external luxury guest experience of I feel welcome I feel heart warmed I feel incredible and I belong Conduct and participate in monthly communication meetings. Conduct performance reviews and provide regular feedback to employees Perform any and all other tasks which are assigned Assist in all areas of the rooms division as required Provide operational support in the capacity of Duty Manager when required Consistently offers professional engaging and friendly service Other duties as assigned. Qualifications : Minimum 2 years experience in a Front Office Management role or equivalent with demonstrated strong supervisory and leadership skills Self-motivated with the ability to make decisions and complete projects in a timely manner Highly organized decisive adaptable to change and able to handle multiple priorities with calm under pressure. Ability to effectively delegate as needed Critical thinking skills with a penchant for analysis of statistical information. Ability to create strategies based on findings Ability to work cohesively with fellow colleagues as part of a team Proven track record of developing and motivating career minded professionals. Professional presentation demeanor and telephone manner with a passion to exceed guest expectations Excellent written and verbal communication skills Advanced knowledge of Property Manager CRS and MS Office required; Ideas HotelIQ and Watson is an asset Understanding and previous management of third party and on-line booking channels an asset University / College degree in Hotel Management or related discipline preferred Knowledge of a second language an asset Additional Information : Frequent standing and walking Occasional bending and kneeling Occasional carrying and lifting Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Our commitment to Diversity & Inclusion : We are an inclusive company and our ambition is to attract recruit and promote diverse talent. Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities. By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS Remote Work : No Employment Type : Full-time Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Experience : years Vacancy : 1 #J-18808-Ljbffr