Total experience of 7+ years in software development working on software development projects including hands on experience on requirement, design, coding & unit testing involving development languages Type Script/ PythonMinimum 3 + years of experience in Amazon Connect working as contact center lead/developerHands-on experience working on the design, development, deployment and migration of contact center solutions at scale.Hands-on experience on Configuring and managing Contact Flows, Queues, Routing Profiles in Amazon Connect and including complex integrations with Amazon Lex, LambdaKnowledge of Dynamo DB, AWS CloudWatch, AWS CloudTrailGood understanding of Amazon IAM concepts, ability to configure and troubleshoot Amazon Connect Contact Flows, CCP issues etcAbility to write high quality technical design documents, lead review sessions with customer to obtain approval, collaborate effectively with internal/external stakeholders on technical items, troubleshoot issues and resolve in a professional and timely manner.Experience of working on projects in Agile Methodology
Job Title
Amazon Connect Developer